Front Desk Agent (Temporary) - Soho House Austin job opportunity at Soho House & Co.



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Soho House & Co Front Desk Agent (Temporary) - Soho House Austin
Experience: 1-year
Pattern: temporary
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Salary:
Status:

Front Service

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degreeProfessional Certificate
loacation Austin, United States Of America
loacation Austin....United States Of America

The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. __ As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. __ A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, #professional in demanding and fast paced environments. __ Primary point of initial contact for members, guests and #staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property __ Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa #reservations, etc. __ Answer incoming emails and inquires via various #digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel) __ Responsible for knowing any updates regarding hours of #operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily __ Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe __ Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience __ Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler __ #Team player with general phone etiquette and participate in Daily Shift briefings.

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