Sr Executive - Relationship & Business Performance job opportunity at Swiggy.

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Swiggy Sr Executive - Relationship & Business Performance
Experience: 5-years
Pattern: On Site
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degreeBachelor's (B.Com.)
loacation India, India
loacation India....India

Responsibilities: Recommend and advise on best practices of picking and packing to improve customer experience #CustomerExperience Advise partner stores on mechanisms/processes leading to correct picking, packing, and billing of customer orders using appropriate tools and dashboards Guide partners on proper usage of dashboards and other portals to prevent inaccuracies leading to customer impact Assess the quality of Pods on cleanliness, hygiene, and delivery experience issues; suggest measures to enhance smooth operations leading to better customer experience Advise partner stores on speed perception and order fulfillment; recommend best practices to improve customer satisfaction #OperationalExcellence Provide recommendations to partners for continuous improvement on delivering best customer experience metrics Provide recommendations on training aspects required to deliver/improve customer experience metrics Provide recommendations to partners regarding demand pattern changes/spikes in order volumes due to holidays/peak season; suggest/propose measures to prevent any customer impact #PartnerSuccess

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