Manager, Control Tower job opportunity at DHL.

Home Jobs In China, People's Republic of Tag: Global Forwarding, Freight Manager, Control Tower position at DHL


bot
DHL Manager, Control Tower
Experience: 10 Years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Global Forwarding, Freight

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Shanghai, China, People's Republic of
loacation Shanghai....China, People's Republic of

Accountabilities: External 1.To overall supervise and oversee the performance of the assigned accounts, an escalation contact to customer for critical emergency management beyond the regular business executions. 2.Be consultive to the customer in the areas of process optimization, supply chain design, network enhancement and cost saving opportunity…etc. 3.To work on capacity & forecast within DHL controllable limits and plan for contingency (focus on lane pair/station level upgrading but not transactional shipment level) 4.Participate & ensure regional/global MBR/QBR materials (part related to product) can be demonstrated with the actual business situations (indications not limits to DGF but also customer, vendor and supplier, sub-contractor…etc.) 5.To communicate, develop and implement new rules/regulations, processes and solution/improvement plan to customers for maintaining the exceeding service standard. 6.Higher level of escalation management, gatekeeper of the product for the overall DGF service failures recovery (coordination among the corresponding action owners and monitor the execution) 7.Support on the ad-hoc, force majeure situation handling with customers 8.Support on new/expanded business and customer projects Internal 1.To assist commercial, product in analyzing figures to support decision/adjustment on the service commitment to customers. 2. To communicate with corresponding stakeholders to understand the customers’ KPI/Capacity/Operational requirements & needs fulfilment in daily operation in accordance to SOP/DHL’s commitment 3.To identify the issues/escalations and drive the resolution in a proactive and effective way in the meanwhile DGF interest are well protected. 4.To be responsible for team performance evaluation, constantly motivate and encourage staffs to outperform the assigned tasks and drive for high department values. 5.Manage the allocation of appropriate resources and commitment of staff to the achievement of product and company objectives and targets Finance & Projects 1.FICO: Work with FICO dept. to facilitate account special requirement & ensure related items been processed on time. 2.IT :Work with IT to ensure customers’ special EDI/program can be achieved. People Management 1. Be able to demonstrate ability to influence decisions/actions through provision of value added inputs into the organization's business processes 2.Develop IKOs/KPIs with team members and monitor individual performance. 3. Lead & Inspire the team to achieve success for both company & customer 4.Provide coaching / training to team staffs for talent pool cultivation Requirements: 1.Bachelor degree & equivalent 2.Over 68 years of customer service/operation/product experience preferably in the Freight Forwarding and logistics industry 3.Managerial experience preferred or at least 2-3 yrs. managing a team of 5+ personnel 4.In-depth knowledge of AFR, OFR product, forwarding and logistics/supply chain 5.Good understanding of organization structure & services offering 6.Good knowledge of EDI data flows, logistics management applications 7.Tactical thinking of logistic operations 8.Good knowledge on industry best practices (Logistics/Supply Chain) 9.Good knowledge of Performance Management concepts 10.Excellent knowledge on Process Improvement concepts 11.Strong leadership skills 12.Strong communicative, analytical and administrative skills 13.Strong staff coaching, motivation and development skills 14.Strong change management skills 15.Excellent presentation skill 16.Excellent organization/facilitation/negotiation skill 17.Ability to prioritize tasks 18.Regional Asia Pacific exposure preferred 19.Excellent interpersonal and social skills – across cultural boundaries 20.Fluent spoken and written English

Other Ai Matches

Kézi anyagmozgató Applicants are expected to have a solid experience in handling Supply Chain related tasks
Associate - Air Freight Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Operations Supervisor - Distribution Applicants are expected to have a solid experience in handling Supply Chain related tasks
Postbote für Pakete und Briefe (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Customer Relations Specialist Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Associate - Order Management Solutions Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Postbote für Pakete und Briefe in Glückstadt (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Inventory Control Manager II Applicants are expected to have a solid experience in handling Supply Chain related tasks
Sales Operations CRM Lead Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
ANALISTA DE INVENTARIO Applicants are expected to have a solid experience in handling Supply Chain related tasks
Transportplanner Zuid Applicants are expected to have a solid experience in handling eCommerce Solutions related tasks
High Lift Equipment Operator Applicants are expected to have a solid experience in handling Supply Chain related tasks
Paketzusteller (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Forklift Operator Applicants are expected to have a solid experience in handling Supply Chain related tasks
Driver Class 2 Applicants are expected to have a solid experience in handling Supply Chain related tasks
Order Filler Picker Applicants are expected to have a solid experience in handling Supply Chain related tasks
Becario de comunicación Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Senior Software Engineer (React & Java) Applicants are expected to have a solid experience in handling Global Business Services related tasks
Postbote für Pakete und Briefe (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Trainer Applicants are expected to have a solid experience in handling Supply Chain related tasks
Řidič/ka kamionu pro mezinárodku - 58.000 – 67.000 Kč čistého vše na pásce Applicants are expected to have a solid experience in handling Supply Chain related tasks
Head of Sales Operations and Steering, Europe Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Duales Studium: Bachelor of Arts BWL-Spedition, Transport und Logistik in 2026 Applicants are expected to have a solid experience in handling Post & Parcel related tasks