Ocean Freight Specialist job opportunity at DHL.

Home Jobs In Australia Tag: Global Forwarding, Freight Ocean Freight Specialist position at DHL


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DHL Ocean Freight Specialist
Experience: General
Pattern: full-time
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Global Forwarding, Freight

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degreeBachelor's (B.Sc.)
loacation Matraville, Australia
loacation Matraville....Australia

Join our dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Customer Operations Specialist, within our Ocean Freight Import Department, at our Matraville, Sydney Office About Us: We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.” Key Responsibilities To complete all shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport. To ensure that all relevant quality KPIs are met or over achieved on a consistent basis. To act as the first point of contact for customers regarding shipment information, exception / complaint management and claims. To manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. To implement necessary regulatory compliance procedures relating to commodity and locations for shipments. To identify potential upselling opportunities and attend customer visits to promote customer growth and retention. To resolve issues in day-to-day delivery and implement best practices, focusing on increasing effectiveness and efficiency. To resolve supplier performance issues; proposing solutions to improve performance including enhancements to processes focusing on increasing effectiveness and efficiency. Key Accountabilities: To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business. To minimise cost on every job file and maximise gross profit on every job file. To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so. To ensure all required documentation are in place as per the shipment requirements/SOP. All employees are expected to demonstrate our core behavioural dimensions to be successful. Minimum 12 months Ocean Forwarding Experience Australian Resident/Citizen or valid Visa with full working rights To Drive success through focusing on and utilising your strengths in a relentless pursuit of results. To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose. To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty. To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth. What to expect from us: What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Hybrid working options available after successful onboarding. Consistently voted as a great place to work. Focus on wellbeing with annual fitness subsidy. If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!

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