Customer Program Manager job opportunity at DHL.

Home Jobs In Hungary Tag: Global Forwarding, Freight Customer Program Manager position at DHL


bot
DHL Customer Program Manager
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Global Forwarding, Freight

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Budapest, Hungary
loacation Budapest....Hungary

Job Title: Manager – Customer Programs RCS Grade: K Job Location: Budapest In this role, you will have the opportunity to Act as Single Point of Contact for the DGF Customer, developing strong and trusted relationship with customers through timely and accurate communications, being part of escalation path. Identify and understand each customer’s needs. Assist customers in an efficient and friendly manner, working with DGF Stations to achieve customers objectives and improve their performance, also recommend and coordinate needed changes based. Key Responsibilities: Build and maintain strong business partnerships with external customers across all levels, ensuring alignment on service expectations and operational goals. Lead and drive tactical and operational performance across DGF teams. Keeping customer and their expectation from DGF as central focus, drive process execution, any relevant customer system implementation to enable smooth process deployment at GSC. Lead customer implementations, transitions, and onboarding processes in coordination with product and operational teams Have a good understanding of financial system and financial implication when handing activities cargo wise one system, understanding of local country tax rules impacting transportation process of the customer. Prepare and deliver performance reviews, opportunity analysis, and strategic plans in regular customer-facing meetings. Review and ensure achievement of customer specific KPIs and service agreements including performance reporting. Partner with regional counterparts to develop and execute cross-regional initiatives, fostering streamlined solutions and consistent service delivery. Support DGF stations with tools and visibility to improve the management of goods and data flow, driving efficiency aligned with best practices. Collaborate with regional and country-level product operations teams to enhance operational effectiveness and network cooperation. Provide visibility to regional/global product teams on special projects and operational issues impacting customer performance. Coordinate with global/regional Air Freight teams to ensure harmonized product implementation and seamless origin-to-destination execution. Work closely with product management teams to plan and manage seasonal volume fluctuations effectively. Partner with Customer Solutions & Innovations, other DPDHL business units, and external stakeholders to develop tailored solutions that meet evolving customer needs. Shipment Monitoring & Performance Analysis: Proactive shipment tracking and exception management. Deliver comprehensive reporting including: Contractual vs. non-contractual volume analysis. Performance evaluation by service type and legacy systems. Facilitate weekly performance reviews to identify trends, control exceptions, and offer operational support to stations. Provide proactive problem resolution and corrective actions to ensure excellence in service Participate/lead in customer reviews (QBR and/or MBRs). Required Skills & Qualifications: General knowledge of Air Freight or Ocean Freight Excellent English communication (verbal & written) Well acquainted with MS Office, especially Excel and Power Point Excellent interpersonal skills Project Management experience will be beneficial but not essential. Ability to travel (less than 25% of the time) Able to work independently

Other Ai Matches

Customer Service Representative Applicants are expected to have a solid experience in handling Supply Chain related tasks
Business Development Manager (m/w/d) Customs Product / Zoll Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Verkäufer Postfiliale (m/w/d) in 14641 Wustermark in Teilzeit (SVpflichtig) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
CPM Supervisor (EXP Retail Expansion) Applicants are expected to have a solid experience in handling Global Business Services related tasks
Ausbildung Fachkraft Kurier-, Express- u. Postdienstleistungen (m/w/d) in 2026 Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Ausbildung Fachkraft Kurier-, Express- u. Postdienstleistungen (m/w/d) in 2026 Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Ingeniero de SQ Applicants are expected to have a solid experience in handling Business Unit related tasks
Postbote für Pakete und Briefe (m/w/d)/ Minijob/Aushilfe/Abrufkraft in 01896 Pulsnitz Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Forklift Operator Applicants are expected to have a solid experience in handling Supply Chain related tasks
Warehouse First Line Manager Applicants are expected to have a solid experience in handling Supply Chain related tasks
Customer Service en Almacén Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Postbote für Pakete und Briefe (m/w/d) in 17358 Torgelow Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Intern Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Quality Assurance Manager I Applicants are expected to have a solid experience in handling Supply Chain related tasks
Operations Manager (Operations Manager II) Applicants are expected to have a solid experience in handling Supply Chain related tasks
Group Coordinator Lead - Inventory Control Clerk Applicants are expected to have a solid experience in handling Supply Chain related tasks
Customs Brokerage Specialist - Foreign Trade Zone Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Aushilfe / Abrufkraft als Postbote für Pakete und Briefe in Wemding (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Forklift Operator Applicants are expected to have a solid experience in handling Supply Chain related tasks
Verkäufer Postfiliale (m/w/d) in 79235 Vogtsburg(Kaiserstuhl) in Geringfügigkeit (Minijob) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Systems Coordinator Applicants are expected to have a solid experience in handling Supply Chain related tasks
Gerencia Transporte La Joya Izcalli Applicants are expected to have a solid experience in handling Supply Chain related tasks
AGENTE DE SUMINISTROS Applicants are expected to have a solid experience in handling Business Unit related tasks