E-Shipping & Pricing Executive job opportunity at DHL.

Home Jobs In Australia Tag: Global Forwarding, Freight E-Shipping & Pricing Executive position at DHL


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DHL E-Shipping & Pricing Executive
Experience: General
Pattern: full-time
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Global Forwarding, Freight

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degreeBachelor's (B.Sc.)
loacation Sydney, Australia
loacation Sydney....Australia

Join us at Hillebrand Gori – a company of DHL Global Forwarding Are you passionate about shipping, beverages, innovation and exceptional customer service? Hillebrand Gori is the beer, wine, and spirits logistics powerhouse of the DHL Group. We go beyond moving containers, we connect people with products they love. With a global reach across the Americas, Asia Pacific, Europe and Middle East & Africa, we are one of the most renowned beverage logistics companies in the world. Start your career with our amazing team! Learn more about us: https://www.hillebrandgori.com Hillebrand Gori is looking for an E-Shipping & Pricing Executive Position Summary Reporting to the Head of Cased Goods Sales, you will be required to develop our E-Shipping function. You will play a pivotal role in supporting the Hillebrand Gori sales function, through improved customer relationships and the production of accurate and timely quotations to our Import/ Export customer base. This position requires a high level of organization, attention to detail and collaboration with your team and wider business to always ensure best outcomes. You will also be liaising with the Hillebrand Gori local and global network to ensure that you are always providing an excellent level of customer service. Key Responsibilities Inside sales Manage relationships and information requests from existing and/or potential customers via email, phone, and online chat Develop services provided to customers to improve their satisfaction. This includes regular face to face visits to customers as well. Provide our customers with solutions for transporting their BWS at the fastest and most competitive price possible Negotiate with our partners and suppliers to get the best possible service at the fairest price Communicate and participate in the development of our platform by analyzing customer feedback and observations. Handle complaints and follow up on post-sales procedures until their resolution. Guide customers in navigating and utilizing our portal and propose solutions that meet their needs based on an analysis of their requirements. Air, sea or road freight transport operations Support a portfolio of customers Customer advice and proactive problem solving Handle the creation of offers, track customer shipments, transfer/create import/export documents. Organizing airfreight, sea freight and last mile deliveries Develop new routes to and from APAC to expand the range of services offered to Hillebrand Gori E-Shipping customers and cater for small quantities deliveries for businesses and private individuals. Build a consolidated service to APAC by sea and air from the countries where Hillebrand Gori E-Shipping will be established. Identify local partners to handle import customs operations, use of import licenses when needed, deconsolidation and last-mile door delivery Sales and Operations coordinator Pricing Produce and maintain accurate quotations to the customer in a timely manner Providing internal buy/sell rates to IHO’s and agents in the network Manage the CRM system ensuring relevant opportunities are actioned accordingly Procure rates and services from local transport companies and other service providers Maintain various internal and external pricing tariffs Liaise and support Outdoor Sales Executives Your skills: Attention to detail, and excellent organizational skills Responsive, able to solve problems quickly and make appropriate decisions. Professional, proactive attitude and initiative with attention to detail and excellent organizational qualities. Computer proficiency Good interpersonal skills/diplomacy and friendliness Enjoy working in a busy, demanding and fast-paced environment, while maintaining composure. Excellent communication skills. Basics of international trade (Incoterms) Your personal qualities: Ability to listen and empathize Conscientious and thorough Self-motivated Strong sense of hospitality and service

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