Customer Care Representative- Associate job opportunity at FedEx.

Home Jobs In India Tag: Professional Customer Care Representative- Associate position at FedEx


bot
FedEx Customer Care Representative- Associate
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Professional

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Mumbai, India
loacation Mumbai....India

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Other Ai Matches

Dispatch Agent Applicants are expected to have a solid experience in handling Facility Operations related tasks
Dangerous Goods Agent (m/w/d) Applicants are expected to have a solid experience in handling Facility Operations related tasks
Package Handler - Part Time (Warehouse like) Applicants are expected to have a solid experience in handling Package Handler related tasks
Handler - Warehouse PM Shift - part time Applicants are expected to have a solid experience in handling Professional related tasks
Specjalista ds. Utrzymania Infrastruktury Technicznej (k/m) Applicants are expected to have a solid experience in handling Professional related tasks
LM014: Courier Applicants are expected to have a solid experience in handling Driver related tasks
Package Handler - Part Time (Warehouse like) Applicants are expected to have a solid experience in handling Package Handler related tasks
E00C0:Courier (ID) Applicants are expected to have a solid experience in handling Driver related tasks
Trainer Applicants are expected to have a solid experience in handling Facility Operations related tasks
Pessoa Conferente Applicants are expected to have a solid experience in handling Package Handler related tasks
Package Handler - Part Time (Warehouse like) Applicants are expected to have a solid experience in handling Package Handler related tasks
E00F0: Operations Support Agent (ID) Applicants are expected to have a solid experience in handling Facility Operations related tasks
Clearance Agent Applicants are expected to have a solid experience in handling Facility Operations related tasks
Tractor Trailer Driver - RTD Applicants are expected to have a solid experience in handling Driver related tasks
Operations Supervisor Applicants are expected to have a solid experience in handling Professional related tasks
LM01S: Courier/Swing Driver II Applicants are expected to have a solid experience in handling Driver related tasks
clearance administrator Applicants are expected to have a solid experience in handling Professional related tasks
LR131: Freight Service Agent Applicants are expected to have a solid experience in handling Facility Operations related tasks
Ops Agent Applicants are expected to have a solid experience in handling Facility Operations related tasks
LM014: Courier Applicants are expected to have a solid experience in handling Driver related tasks
Operations Support Agent Applicants are expected to have a solid experience in handling Facility Operations related tasks
Pessoa Operadora de Serviço Logístico Applicants are expected to have a solid experience in handling Package Handler related tasks
Magazynier - Kierowca Wózka Widłowego (k/m) Applicants are expected to have a solid experience in handling Driver related tasks