Customer Service Representative job opportunity at DHL.

Home Jobs In United States Of America Tag: Supply Chain Customer Service Representative position at DHL


bot
DHL Customer Service Representative
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Supply Chain

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Mason City, United States Of America
loacation Mason City....United States Of America

DHL Supply Chain is Hiring!? At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract? logistics ?provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.? ? -Position: Customer Service Rep -Shift: First shift Monday through Friday -Pay: ? $2 0.75 ? per hour. ? In addition to the general job description below, the ideal will also have the following skills: ?Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, Dispatch A ? minimum of (1) one year's experience in the following: -Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. -Experience within a Dispatch or TMS (Transportation Management System) to b uild and schedule Truckloads and/or LTL shipments based off load request sent from the TMS . -Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickup s and research and resolve any issues that occur. -Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word) -Experience using a commercial WMS (warehouse management system) such as J DA (preferred) , Blue Yonder, Red Prairie, JDA, SAP, etc. -Experience with View software is preferred . Ability to quickly adapt and learn to navigate through customer portals . -Ability to work in a fast-paced, customer-centric team environment. Be part of the world’s largest? logistics ?company! DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3 rd year in a row!? - AFFORDABLE medical, dental, and vision coverage offered on your 30 th day? - Paid vacation and holidays? - 401(k) with generous company match? - Tuition reimbursement program? - Excellent training and career advancement opportunities? ? Grow your skills. Shape your world.? Role Purpose : Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities : Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned. Required Education and Experience : High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.

Other Ai Matches

Recoup Applicants are expected to have a solid experience in handling Supply Chain related tasks
Head of Transport Applicants are expected to have a solid experience in handling Supply Chain related tasks
Specialist - AFR Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Legal Executive Applicants are expected to have a solid experience in handling Global Business Services related tasks
OMS First Choice (Continuous Improvement/ Lean) Advisor Applicants are expected to have a solid experience in handling Supply Chain related tasks
Postbote für Pakete und Briefe (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Responsable d’Exploitation Transport Adjoint (H/F) Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Customer Service en Almacén Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Postbote für Pakete und Briefe (m/w/d) auf Abruf in Meschede Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Regional Sales Director (m/w/d) Applicants are expected to have a solid experience in handling Global Forwarding, Freight related tasks
Duales Studium: Bachelor of Science Wirtschaftsinformatik in 2026 Applicants are expected to have a solid experience in handling Post & Parcel related tasks
AUXILIAR LOGÍSTICO I (PCD) - JABOATÃO Applicants are expected to have a solid experience in handling Supply Chain related tasks
Senior Operations Manager (Operations Manager I) Applicants are expected to have a solid experience in handling Supply Chain related tasks
Regional Inventory Control Manager Applicants are expected to have a solid experience in handling Supply Chain related tasks
Postbote – Minijob / Aushilfe (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
ASESOR BACKLINE Applicants are expected to have a solid experience in handling Business Unit related tasks
Inventory Control Manager I Applicants are expected to have a solid experience in handling Supply Chain related tasks
TÉCNICO DE MANUTENÇÃO Applicants are expected to have a solid experience in handling Supply Chain related tasks
Sr Site Financial Analyst Applicants are expected to have a solid experience in handling Supply Chain related tasks
Paketzusteller in Duisburg (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Postbote für Pakete und Briefe (m/w/d) in 17358 Torgelow Applicants are expected to have a solid experience in handling Post & Parcel related tasks
Software Engineering Analyst Applicants are expected to have a solid experience in handling Global Business Services related tasks
Security Manager Applicants are expected to have a solid experience in handling Supply Chain related tasks