Customer Service Representative job opportunity at DHL.

Home Jobs In United States Of America Tag: Supply Chain Customer Service Representative position at DHL


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DHL Customer Service Representative
Experience: General
Pattern: full-time
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Supply Chain

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degreeBachelor's (B.Sc.)
loacation Grand Prairie, United States Of America
loacation Grand Prairie....United States Of America

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Working with the customer and being a liason between all communication with the team in the assigned department. Position: Customer Service Representative Shift: Monday-Friday / 8am-4:30pm Pay: $20.75 per hour Additional Incentives: Overtime when needed during peak season + attendance incentives In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentional to detail, good communication skills through email and over the phone, expert with Outlook, experience with dispatching and adjusting inbounds/outbounds. Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30thday - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose : Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities : Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned. Required Education and Experience : High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.

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