Advisor, Technical Advisor job opportunity at Coca-Cola.

Home Jobs In United States Of America Tag: Technical Advisor Advisor, Technical Advisor position at Coca-Cola


DatePosted Yesterday bot
Coca-Cola Advisor, Technical Advisor
Experience: 3-years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Technical Advisor

Copy Link Report
degreeAssociate
loacation US – REMOTE, United States Of America
loacation US – REMOTE....United States Of America

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: March 9, 2026 Shift: Job Description Summary: Our vision is to craft the brands and choice of drinks that people love, to refresh them in body & spirit.  Our customers are important to us, and we want to help create value no matter if they are big corporate or small local businesses. The Advisor, Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Additionally, the Advisor, Technical Advisor exists to minimize customer downtime and reduce service costs, providing support 365 days per year, 24 hours per day. What You’ll Do for Us Troubleshoot Equipment issues (e.g., Freestyle; Legacy, coffee, McDonald’s, etc.) via telephone/video to minimize customer downtime and reduce/avoid service expenses. Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g., laptop, NOCTIS, etc.) Creates/maintains cases, work orders, records, logs, and other written or computer-based documents according to established procedures. Documents all information relating to customer support issues in Salesforce (Thirsty). Assists in the development of specific technical and training documentation. Assists other technicians in the repair and maintenance of equipment. Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures. Researches and resolves issues for customers, business partners, and Company associates to expedite service, installations, or orders using information systems (e.g., Thirsty, Genesys, Freestyle support systems, etc.) TELEWORK: High-Speed Internet service is required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected. Ability to work in a telecommuting environment being self-driven and self-motivated by retaining systems training, process training, and the ability to work virtually.   Qualifications & Requirements High school diploma; GED equivalent At least 3+ years of experience in Technical service and customer support. Strong emphasis on candidates that have experience in all Freestyle platforms and National Food Service customers (McDonald's and Burger King) that require troubleshooting skills. Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements). Knowledge and application of dispensing equipment installation principles. Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills with capabilities to navigate multiple systems. Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer. Knowledge and understanding of basic refrigeration preferred. Includes basic knowledge of existing technologies and ability to apply them to the Company's business. Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems. Due to the nature of very diverse business bilingual associates speaking Spanish are encouraged to apply.     What We Can Do for You Iconic & Innovative Brands: Our portfolio represents more than 200 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico Expansive & Diverse Customers:  We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Computer Literacy, Customer Relationship Management (CRM), Customer Service, Detail-Oriented, Microsoft Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, Troubleshooting Pay Range: $63,600 - $76,100 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision  to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Other Ai Matches

Director, Strategic Growth Insights Applicants are expected to have a solid experience in handling Strategic Growth Insights related tasks
Automation Engineer Applicants are expected to have a solid experience in handling Job related tasks
Data Analyst Applicants are expected to have a solid experience in handling Job related tasks
Director, Route To Market (RTM) Applicants are expected to have a solid experience in handling Route To Market (RTM) related tasks
Director, ASP Sparkling & ARTD, GDI Applicants are expected to have a solid experience in handling ASP Sparkling & ARTD, GDI related tasks
Retail Replenishment and Warehouse Receiver/Driver Applicants are expected to have a solid experience in handling Job related tasks
Senior Director, JSK Stills, GDI Applicants are expected to have a solid experience in handling JSK Stills, GDI related tasks
Production Technician - فني انتاج Applicants are expected to have a solid experience in handling Job related tasks
Automation, Instrumentation & Controls Technician (Overnight) Applicants are expected to have a solid experience in handling Instrumentation & Controls Technician (Overnight) related tasks
Maintenance Technician Applicants are expected to have a solid experience in handling Job related tasks
Laboratory Supervisor Applicants are expected to have a solid experience in handling Job related tasks
Director, JSK Packaging, GDI Applicants are expected to have a solid experience in handling JSK Packaging, GDI related tasks
Senior Director, Legal Counsel - Global Marketing, Digital & Consumer Technology Applicants are expected to have a solid experience in handling Legal Counsel - Global Marketing, Digital & Consumer Technology related tasks
Manager, ITGC Coordination and Adoption Applicants are expected to have a solid experience in handling ITGC Coordination and Adoption related tasks
Senior Manager, Finance - Co-Pack Manufacturing Applicants are expected to have a solid experience in handling Finance - Co-Pack Manufacturing related tasks
Senior Manager, Commercial Mongolia Applicants are expected to have a solid experience in handling Commercial Mongolia related tasks
Senior Manager, Financial Services – Procurement Finance Applicants are expected to have a solid experience in handling Financial Services – Procurement Finance related tasks
General Laborer-$19.67/HR 1st Shift Applicants are expected to have a solid experience in handling Job related tasks
Retail Team Lead (Front of House) Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, CI/CD Platform Engineer- Customer and Commercial Applicants are expected to have a solid experience in handling CI/CD Platform Engineer- Customer and Commercial related tasks
Intern - Human Resources Applicants are expected to have a solid experience in handling Job related tasks
Production Technician (3rd Shift Freestyle Dept) Applicants are expected to have a solid experience in handling Job related tasks
Senior Director, Principal Engineer - Customer and Commercial Applicants are expected to have a solid experience in handling Principal Engineer - Customer and Commercial related tasks