Demo Support Engineer - 11229 job opportunity at Coupa Software Inc.

Coupa Software Inc Demo Support Engineer - 11229

Experience: 7 Years

Pattern: hybrid

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Salary:

Status:

Sales,Solutions Consulting

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Bachelor's (B.Sc.)

Colombia....Colombia

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.Why join Coupa????? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.???? Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.???? Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Demo Support Engineer at Coupa:The Demo Support Engineer is a critical strategic position, serving as the direct link between Coupa's technological innovation and the achievement of revenue goals. Far beyond simple technical support, this role is the core engine ensuring the flawless and scalable delivery of our value proposition.By empowering the sales organization, the Demo Support Engineer translates complex capabilities into compelling business outcomes. As a force multiplier for the pre-sales motion, the role delivers significant operational leverage, accelerating sales velocity and effectively mitigating deal risk.\nWhat You'll Do: The primary responsibilities will involve providing front-line support, including issue handling and troubleshooting.Focus on business support and owning the deal process.Manage backlog effectively and maintain SLA disciplineDevelop industry-specific and localized content and contribute to other projects as required by the business.Act as the functional owner and SME for assigned product componentsMaintaining deep relationships with your Product Managers (PMs) and Solution Advisory SME’s.Collaborate closely with the Program & Release Manager on activities pertaining to New releases and project execution.Engage in daily collaboration with the technical team to facilitate expedited troubleshooting and issue resolution.What You Will Bring to Coupa: 3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or supportDeep functional expertise in procurement to pay workflows.Experience working closely with Product and Engineering teamsStrong analytical skillsExperience supporting revenue-generating teams (pre-sales / sales) is a plus.Ability to build scalable demo contentAbility to work under time-sensitive deal pressureExperience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.Role requires working in shifts to support PST time zone coverage (until 7-7.30 PM Colombia Timezone).\nCoupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted.By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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Demo Support Engineer - 11229 job opportunity at Coupa Software Inc.

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