Technical Support Engineer job opportunity at Jobgether.

Home Jobs In United States Of America Tag: Security & IT – IT Technical Support Engineer position at Jobgether


bot
Jobgether Technical Support Engineer
Experience: 5 Years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Security & IT,IT

Copy Link Report
degreeBachelor's (B.Sc.)
loacation United States Of America, United States Of America
loacation United States ..........United States Of America

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in United States.This role offers the opportunity to provide expert technical support in a fast-paced cybersecurity environment, helping customers solve complex issues while ensuring an outstanding user experience. You will serve as a critical liaison between customers and internal teams, troubleshooting technical problems, escalating critical issues, and collaborating with engineering, product, and sales teams to deliver effective solutions. The position requires strong problem-solving skills, excellent communication, and a deep understanding of enterprise IT environments, including Windows, networking, and security technologies. You will have the chance to contribute to process improvements, product enhancements, and knowledge sharing across teams. This role is dynamic, with on-call responsibilities, and offers the chance to grow professionally while impacting customer satisfaction and operational excellence. You will be part of a supportive and collaborative culture that values diversity, learning, and continuous improvement.\nAccountabilities:Provide phone, email, and chat support for assigned accounts, managing customer communication and expectations.Troubleshoot and debug complex technical issues, acting as a liaison to Engineering, Sales, and Field Engineering teams.Escalate critical issues to the Technical Support Manager and track resolution progress with customers.Transition product issues to Engineering and enhancement requests to Product Management, ensuring timely updates.Participate in on-call rotation to support the assigned product team.Collaborate across teams to improve support processes, customer outcomes, and product usability.Requirements:Bachelor’s degree in a related technical field preferred.5+ years of experience in enterprise software customer support or IT-related support.Proficient with Windows Desktop and Server OS; Mac OS knowledge preferred.Strong understanding of networking, Active Directory, GPO, virtualization, DNS, AV/firewall rules, and secure machine-to-machine communications.Excellent verbal and written communication skills, with the ability to convey technical concepts to diverse audiences.Strong customer service orientation, analytical skills, and ability to interact effectively with cross-functional teams.Collaborative mindset with dedication to teamwork, learning, and contributing to a positive customer experience.Benefits:Competitive compensation and performance incentives.Comprehensive healthcare coverage including medical, dental, and vision.Flexible schedules and supportive remote work options.Paid time off and opportunities for professional development.Collaborative, inclusive, and diverse work culture.Mentorship and growth opportunities across technical and customer-facing teams.\nWhy Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1

Other Ai Matches

remote-jobserver Remote
Digital Marketing Manager - REMOTE Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Sr. Tech Lead (Remote) Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Remote Product Designer Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Remote Staff Software Engineer, iOS Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Senior Manager, Affiliate Community Applicants are expected to have a solid experience in handling Marketing – Marketing related tasks
remote-jobserver Remote
Head of Interfaces (Remote from Austria) Applicants are expected to have a solid experience in handling Security & IT – IT related tasks
remote-jobserver Remote
Senior SRE DevOps Engineer (Remote from Netherlands) Applicants are expected to have a solid experience in handling Security & IT – IT related tasks
remote-jobserver Remote
Remote Full Stack Manager Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Remote Senior Software Developer Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Senior Marketing Analyst (AI & Web3) Applicants are expected to have a solid experience in handling Analyst related tasks
remote-jobserver Remote
Remote Assistant Product Manager Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Product Manager (Remote from Austria) Applicants are expected to have a solid experience in handling Security & IT – IT related tasks
remote-jobserver Remote
Sr. Marketing Manager (Remote) Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Lead Product Owner - REMOTE Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Sr. Applications Engineer (Remote) Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Customer Success Manager, Mid-Market (Remote from Croatia) Applicants are expected to have a solid experience in handling Customer Success – Support related tasks
remote-jobserver Remote
Compliance & Safety Manager (Remote) Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Senior Project Manager - REMOTE Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Remote Software Engineer, DevOps Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Executive Director, Project Management (Remote) Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Senior Manager of Marketing (Remote) Applicants are expected to have a solid experience in handling General – General related tasks
remote-jobserver Remote
Software Engineer, Android (Remote from Colombia) Applicants are expected to have a solid experience in handling Security & IT – IT related tasks
remote-jobserver Remote
Lead Linux OS Engineer - remote Applicants are expected to have a solid experience in handling General – General related tasks