Senior Manager, Customer job opportunity at Jobgether.

Home Jobs In United States Of America Tag: Sales – Business Development Senior Manager, Customer position at Jobgether


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Jobgether Senior Manager, Customer
Experience: 10 Years
Pattern: Remote
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Sales,Business Development

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degreeBachelor's (B.Sc.)
loacation United States Of America, United States Of America
loacation United States ..........United States Of America

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer in United States.This role is a senior operational leadership position responsible for delivering an exceptional customer and partner experience at scale. You will lead and optimize customer lifecycle operations, ensuring smooth onboarding, consistent engagement, and data-driven success management. The position blends operational rigor with analytics, AI, and process optimization, providing opportunities to improve efficiency, adoption, and measurable customer outcomes. You will manage a team of managers and individual contributors, supporting cross-functional alignment with Sales, Product, and Strategy. This role is highly collaborative and systems-focused, allowing you to translate complex workflows and signals into actionable insights. You will directly influence customer satisfaction, retention, and operational excellence in a mission-driven environment committed to equitable access and impact.\nAccountabilities:Operationalize customer and partner lifecycle standards across onboarding, engagement, success planning, and risk managementBuild scalable engagement models and workflows that balance high-touch support with automated, data-driven processesLead adoption and optimization of CX platforms, dashboards, and reporting infrastructure to track health, productivity, and engagementAnalyze engagement, retention, and health trends to identify operational improvement opportunitiesPartner with internal stakeholders to ensure seamless handoffs, alignment, and enablement across Sales, Product, and StrategyManage customer-facing managers and individual contributors, fostering accountability, systems thinking, and performance improvementDrive continuous enhancements to onboarding quality, time to value, customer health metrics, and operational efficiencyRequirements:8–10+ years of experience in Customer Success, Customer Experience, Sales Operations, or related operational rolesProven experience managing teams of individual contributors and managersStrong background in analytics, reporting, and operational performance improvementExperience with CX platforms such as Gainsight or equivalentDemonstrated ability to design and operationalize scalable workflows, engagement models, and structured processesExperience leveraging AI or automation tools to improve efficiency and consistencyExcellent cross-functional collaboration, communication, and stakeholder management skillsAlignment with a mission-driven approach, preferably in healthcare, SaaS, or nonprofit environmentsBenefits:Competitive salary of $154,823.50 per year, with equal pay philosophy for same-level rolesFlexible work hours and fully remote team environmentPaid parental leave and generous time-off policy, including 15 PTO days, 9 wellness days, half-day Fridays, and sabbatical every 4 yearsMedical, dental, and vision insurance for employees and families, with HSA/FSA options401(k) retirement plan, short- and long-term disability coverageAnnual wellness budget and professional development funds for courses, books, and learning opportunitiesVolunteerism opportunities and support for community engagement\nWhy Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1

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