Lead Customer Success Manager - REMOTE job opportunity at Jobgether.

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Jobgether Lead Customer Success Manager - REMOTE
Experience: 8 Years
Pattern: Remote
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General,General

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degreeBachelor's (B.Sc.)
loacation Canada, Canada
loacation Canada....Canada

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Customer Success Manager - REMOTE. In this role, you will have the opportunity to build trusted relationships with clients, driving impact and creating success stories. Your efforts will help prevent fatalities and serious incidents across large organizations. As a proactive leader, you will engage deeply with customers, ensuring their needs are met while translating their goals into actionable roadmaps. If you're passionate about driving real-world impact and ownership, this is the role for you.\nAccountabilitiesOwn the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partnerLead engaging onboarding, workshops, and training sessions that set customers up for successRun regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate valueProactively monitor customer health, usage, and engagement — and act early to keep clients thrivingTranslate customer goals into clear success roadmaps and outcomesSpot opportunities to expand value through deeper adoption or additional solutions in the portfolioWork closely with Product, Sales, Support, and Marketing to deliver a seamless customer experienceFeed customer insights back into the business to continuously improve what we doRequirements8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS roleA natural relationship builder — confident, warm, and credible with stakeholders at all levelsStrong project management skills and the ability to juggle multiple clients with easeA proactive mindset — you don’t wait for problems, you prevent themComfortable working cross-functionally in a fast-moving SaaS environmentLarge-scale systems migration and change management experienceBenefitsMake a real difference — our work helps eradicate workplace fatalitiesPartner with some of the largest organisations in the worldBe part of a purpose-driven, growing global SaaS companyHave genuine ownership, influence, and career growth opportunitiesWork with passionate people who care deeply about customers and outcomes\nWhy Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1

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