Technical Account Manager job opportunity at PPRO.

Home Jobs In United States Of America Tag: Sales – Account Management Technical Account Manager position at PPRO


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PPRO Technical Account Manager
Experience: 8 Years
Pattern: hybrid
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Sales,Account Management

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degreeBachelor's (B.Sc.)
loacation Chicago, United States Of America
loacation Chicago....United States Of America

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogetherThe Purpose:As a Technical Account Manager, you will be joining our Account Management team in Chicago. You will build and maintain relationships with some of PPRO’s key customers all of which have a real passion for payments and the opportunities that it can bring to their underlying e-commerce customers. Bridge technical and commercial teams to ensure successful product integration. Manage the client journey from initial engagement to post-go-live optimization, providing technical consultancy and project management.\nYour impact in this role:Lead technical implementations from pre-sales to go-live, acting as the primary technical contact.Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.Support and grow client accounts, identifying opportunities and providing technical consultancy.Monitor post-go-live performance and drive continuous improvement through client feedback.Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback.Build strong client relationships, transforming customers into partners and managing their growth initiatives.Translate business needs into technical solutions and vice versa.Facilitate communication between technical and business teams.Lead issue resolution and ensure smooth operations.What would make you a great fit:Minimum of 8 years of experience in a similar roleExperience in Payments in a technical/product role supporting external clientsBA/BS Degree in an IT-related disciplineGood understanding of how APIs operate and are documentedAt ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDogAptitude for comprehending enterprise-level troubleshooting, expectation management and relationship buildingStrong customer acumenInfluencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficienciesCan speak and engage with technical teamsConfirms and clarifies information gained from listening to customers before transmitting / sharingUnafraid to challenge customers’ ideas where necessary for the betterment of the relationshipKnowledge of the software development processNice-to-havesBusiness level language skills outside of English is a plusCoding knowledge is a plusExperience working in a cross-functional, multi time zone environment asynchronously\nWhat's in it for you?:Learning and Development - We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance. Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan  can help you lower your taxes, pay for health care more easily and even save for retirement.Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your walletMental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.Our Principles: We get things done: We are courageous; we take ownership, make decisions and get things done.We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intentWe put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.We make things better: We boldly explore  new ideas and have an unwavering commitment to continuous improvement. We work as a team: We collaborate closely and value team success over individual achievement.

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