Software Development Engineer III - Infrastructure job opportunity at HighLevel.

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HighLevel Software Development Engineer III - Infrastructure
Experience: 4 Years
Pattern: Remote
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Dev,Dev-Platform

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degreeBachelor's (B.Sc.)
loacation India, India
loacation India....India

About HighLevel:HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.Our ImpactAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.About the Role:We are seeking SDE3 engineers to join HighLevel’s Core Infrastructure SRE Operations & Security team. This role focuses on operating, securing, and improving HighLevel’s production infrastructure, with responsibilities spanning on-call operations, incident response, reliability engineering, and security remediation. You will work closely with Cloud Infrastructure, Platform Engineering, Data Infrastructure, and Security teams to ensure systems are stable, resilient, and secure. This is a hands-on role with a strong operational and security mindset, critical to HighLevel’s platform maturity.Responsibilities:Production Operations & Reliability:-> Participate in 24/7 on-call rotations for core infrastructure systems-> Execute incident response during production events, including triage, mitigation, and recovery-> Maintain and improve runbooks, operational procedures, and escalation paths-> Help reduce MTTR and prevent repeat incidents through engineering solutionsInfrastructure Reliability Engineering:->Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare)-> Identify systemic reliability issues and drive corrective actions-> Support capacity planning, scaling, and resilience testingSecurity Operations & Remediation:-> Execute security remediations across cloud and Kubernetes environments-> Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies-> Partner with Platform Security on vulnerability management and remediation-> Support security incident response and post-incident reviewsAutomation & Tooling:-> Automate repetitive operational and security tasks-> Build tooling to improve:Incident response speed, Operational visibility & Security posture enforcement-> Reduce manual toil through scripts, tooling, and process improvementsChange Management & Governance:-> Support safe execution of infrastructure and configuration changes-> Ensure changes follow defined change management and audit requirements-> Contribute to incident reviews, postmortems, and continuous improvement initiativesCollaboration & Growth:-> Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams-> Contribute to shared documentation and operational standards-> Mentor junior engineers and lead small reliability or security initiatives\nRequirements:4+ years of experience operating large-scale systemsExperience with GCP or other public cloud platformsExperience with Kubernetes (GKE) in productionAbility to identify systemic issues and propose long-term fixesExperience leading incident response or reliability initiativesStrong understanding of reliability, security, and operational best practicesComfortable working in on-call and incident response environmentsStrong troubleshooting and communication skillsExperience supporting or operating production systemsComfortable mentoring junior engineers and influencing peersNice to have:Familiarity with Cloudflare, networking, or edge securityExposure to security tooling or vulnerability managementScripting or automation experience (Python, Go, Bash, etc.)Experience in compliance- or audit-driven environments (SOC2, ISO)\nEEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.#LI-Remote #LI-NJ1

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