Technical Support Engineer job opportunity at PLAID.

Home Jobs In United States Of America Tag: Product Support – Product Support Technical Support Engineer position at PLAID


bot
PLAID Technical Support Engineer
Experience: 2 Years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Product Support,Product Support

Copy Link Report
degreeBachelor's (B.Sc.)
loacation United States Of America, United States Of America
loacation United States ..........United States Of America

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.  As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers expect, and we collaborate cross-functionally with our Engineering, Product, Financial Access, and Go-to-Market teams in order to achieve these goals. This role requires candidates to be based in the Eastern Time Zone (EST/EDT) to align with customer needs and team collaboration\nResponsibilitiesRespond to 10-12 customer tickets per day via Zendesk, meeting quality standardsTroubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolutionWork on projects with other TSE’s to improve internal and external processesContribute to brainstorming and project execution (tooling, documentation, process improvements)Assist GTM teams with customer escalationsCollaborate with EPD teams on issue resolutionQualifications2+ years of experience in a customer-facing role6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode) Preferred: 6+ months of experience supporting technical projects and/or process improvementGenuine interest and passion for Support Commitment to providing a world-class customer experienceStrong written and verbal communication  Self-starter mentality and ability to work independentlyEffective time management and ability to balance multiple prioritiesBased in the Eastern Time Zone (EST/EDT)\n$73,872 - $110,000 a yearThe target base salary for this position ranges from $73,872/year to $110,000/year encompassing all Zones. The target base salary will vary based on the job's location. Our geographic zones are as follows:Zone 1 - New York City and San Francisco Bay AreaZone 2 - Los Angeles, Seattle, Washington D.C.Zone 3 - Austin, Boston, Denver, Houston, Portland, Sacramento, San DiegoZone 4 - Raleigh-Durham and all other US citiesThe base salary range listed for this full-time position excludes commission (if applicable), equity and benefits. The pay range shown on each job posting is the minimum and maximum target for new-hire salaries. Actual pay may be higher or lower depending on factors like skills, experience, and relevant education or training.\nOur mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice here.

Other Ai Matches

GTM Strategy & Operations Lead, GTM Technology Applicants are expected to have a solid experience in handling GTM Operations – GTM Operations related tasks
Senior Software Engineer - Network Enablement (Applied ML) Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
Digital Marketing Manager Applicants are expected to have a solid experience in handling Marketing – Marketing related tasks
Executive Editorial Lead Applicants are expected to have a solid experience in handling Communications – Communications related tasks
Event Marketing Specialist Applicants are expected to have a solid experience in handling Marketing – Marketing related tasks
Senior Software Engineer - Backend Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
Sales Development Representative Applicants are expected to have a solid experience in handling Sales – Sales related tasks
Staff Product Manager - Fraud Applicants are expected to have a solid experience in handling Product – Product related tasks
remote-jobserver Remote
Account Executive - Fintech Named Applicants are expected to have a solid experience in handling Sales – Sales related tasks
Commercial Applicants are expected to have a solid experience in handling New Product GTM & Commercial – Commercial related tasks
Risk Analyst, Customer Oversight Applicants are expected to have a solid experience in handling Risk – Risk related tasks
Account Executive - Banking and Wealth Applicants are expected to have a solid experience in handling Sales – Sales related tasks
Engineering Manager - Update Pipeline Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
Staff Technical Program Manager - FinOps Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
Senior Machine Learning Engineer - Payments Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
remote-jobserver Remote
Account Executive Leader - Payments Applicants are expected to have a solid experience in handling Sales – Sales related tasks
Engineering Manager - Payment Risk Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
Data Engineer - Data Engineering Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
Business Operations - Bank Partnerships Applicants are expected to have a solid experience in handling Business Operations – Business Operations related tasks
remote-jobserver Remote
Account Executive - Named Enterprise - Public Sector Applicants are expected to have a solid experience in handling Sales – Sales related tasks
Associate Account Executive - Banking and Wealth Applicants are expected to have a solid experience in handling Sales – Sales related tasks
Engineering Manager - IDV Applicants are expected to have a solid experience in handling Engineering – Engineering related tasks
remote-jobserver Remote
Privacy & Data Innovation Counsel Applicants are expected to have a solid experience in handling Legal – Legal related tasks