Retail IT Support Technician/IT Specialist job opportunity at PRINCESS POLLY.

Home Jobs In United States Of America Tag: Princess Polly US – Technology Retail IT Support Technician/IT Specialist position at PRINCESS POLLY


bot
PRINCESS POLLY Retail IT Support Technician/IT Specialist
Experience: 3 Years
Pattern: On-site
Country:
apply Apply Now
Salary:
Status:

Princess Polly US,Technology

Copy Link Report
degreeBachelor's (B.Sc.)
loacation West Hollywood, CA, United States Of America
loacation West Hollywood..........United States Of America

POSITION SUMMARYThe Retail IT Support Technician / IT Specialist will be responsible for supporting thetechnology environment across Princess Polly’s U.S. retail stores while also contributing tobroader infrastructure and cloud initiatives.This role plays a critical part in maintaining daily retail operations by providing prompt,knowledgeable, and friendly technical support to store teams, while also assisting with cloudsystems, network infrastructure, and SaaS environments.The successful candidate will proactively manage IT systems, maintain store-level hardwareand software, support retail POS technology, assist with AWS and Google Cloud environments,and help manage Meraki and UniFi networking equipment—contributing directly to thesuccess of our omni-channel retail strategy.WHAT SUCCESS LOOKS LIKERetail & Store Support Provide technical support to retail store teams, resolving hardware, software, network, andPOS issues in a timely and professional manner. Manage and support store technology infrastructure, including POS devices, printers,routers, hand scanners, tablets, RFID systems, and fixed readers. Support daily system health checks, troubleshoot Shopify POS and related integrations, andescalate issues as needed. Lead and support IT setup for new store openings, coordinating with vendors and internalteams to ensure a seamless launch. Train store staff on new systems and technologies, documenting processes andtroubleshooting guides.IT Specialist & Infrastructure Responsibilities Assist with administration and monitoring of cloud platforms (AWS and Google Cloud) in anentry-level support capacity. Support basic cloud tasks such as user access management, IAM permissions, instancemonitoring, and troubleshooting connectivity. Assist in managing Meraki and UniFi networking environments, including VLANconfiguration support, access point deployment, switch provisioning, firewall rule updates(under guidance), and monitoring network performance and alerts. Support Google Workspace administration and SaaS system integrations. Maintain documentation for infrastructure configurations, network diagrams, and cloudenvironments. Collaborate with internal IT, security, and DevOps teams to ensure system uptime,compliance, and best practices.Documentation & Process Write and maintain clear documentation on IT support procedures, new store setups, deviceconfigurations, issue resolution steps, cloud workflows, and system integrations. Manage ticketing queues (Freshservice experience a plus), perform diagnostics, and driveresolution with urgency. Collaborate with internal IT teams, retail operations, and third-party vendors to ensuresystem uptime and maintain service excellence.COMMERCIAL AND TECHNICAL REQUIREMENTS 3+ years of experience in a hands-on IT support role—retail or field service supportexperience strongly preferred. Experience with POS systems (Shopify POS preferred), RFID technologies, and retail techhardware (Zebra printers, iPads, scanners, etc.). Proficient in troubleshooting Mac and Windows systems. Experience administering Google Workspace. Solid understanding of networking fundamentals (routers, switches, access points,firewalls). Exposure to Meraki and/or UniFi networking environments. Entry-level familiarity with AWS and/or Google Cloud Platform (GCP). Familiarity with Shopify and interconnected SaaS systems. Ability to manage ticketing queues, prioritize incidents, and document technical resolutionsclearly. Strong organizational and communication skills. Must be able to work in-store and travel to retail locations when needed. Hybrid positionwith expectation of spending at least 3 days a week in-store.NICE TO HAVE IT certifications (CompTIA A+, Network+, AWS Cloud Practitioner, Google Associate CloudEngineer). Experience supporting geographically distributed retail locations. Experience supporting Apple Business Manager, MDM platforms, and SaaS integrations. Basic understanding of IAM roles & policies, cloud networking concepts, VPN connectivity,firewall rules, and segmentation. Experience with Meraki Dashboard and/or UniFi Controller.CULTURE COMPETENCIES Proactive Mindset: You don’t wait to be told what to do—you jump in and take initiative. Retail Empathy: You understand and support the unique challenges of retail environments. Calm Under Pressure: You stay composed and troubleshoot effectively even when tech failsmid-rush. Team Player: You work seamlessly across departments to deliver solutions, not just fixes. Ownership Mentality: You treat every store system like it’s your own—resolving issuesthoroughly and thoughtfully.WORK ENVIRONMENTBased in-office 5 days per week, with travel required to retail store locations as needed.Occasional after-hours or weekend availability may be required during new store openings orhigh-impact events.SALARY BANDING 75-85k\n\n

Other Ai Matches

Keyleader (Part Time) Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Keyleader Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Payroll and Compliance Manager Applicants are expected to have a solid experience in handling Princess Polly AU – Accounting + Finance related tasks
Retail Sales Associate (Part Time) Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Accountant Applicants are expected to have a solid experience in handling Accounting + Finance related tasks
Supply Chain Assistant Applicants are expected to have a solid experience in handling Princess Polly AU – Merchandising related tasks
Team Leader Outbound Applicants are expected to have a solid experience in handling Princess Polly AU – Operations related tasks
Assistant Store Manager Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Expressions of Interest – Casual Warehouse Assistants (Highland Park, QLD) Applicants are expected to have a solid experience in handling Princess Polly AU – Operations related tasks
Sr. Buyer (Retail) Applicants are expected to have a solid experience in handling Princess Polly US – Merchandising related tasks
Assistant Store Manager Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Junior Graphic Designer Applicants are expected to have a solid experience in handling Princess Polly AU – Marketing related tasks
Buying Manager Applicants are expected to have a solid experience in handling Princess Polly AU – Merchandising related tasks
Store Manager Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Store Manager Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Content Creator Applicants are expected to have a solid experience in handling Princess Polly AU – Marketing related tasks
Social Media Content Creator - Seasonal Applicants are expected to have a solid experience in handling Princess Polly US – Marketing related tasks
Keyleader Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Retail IT Support Technician/IT Specialist Applicants are expected to have a solid experience in handling Princess Polly US – Technology related tasks
Paid Social Coordinator Applicants are expected to have a solid experience in handling Princess Polly AU – Marketing related tasks
Store Manager Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Retail Sales Associate (Part Time) Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks
Assistant Store Manager Applicants are expected to have a solid experience in handling Princess Polly US – Retail Stores related tasks