Support Engineer – Technische Ondersteuning job opportunity at Cabo Norte Professionals.

Home Jobs In Belgium Tag: Construction Support Engineer – Technische Ondersteuning position at Cabo Norte Professionals


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Cabo Norte Professionals Support Engineer – Technische Ondersteuning
Experience: Highly Experienced
Pattern: On-site
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Status:

Construction

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degreeBachelor's (B.Sc.)
loacation Belgium, Belgium
loacation Belgium....Belgium

We zijn op zoek naar een Support Engineer om een technisch supportteam te versterken dat verantwoordelijk is voor het begeleiden van klanten bij systeemproblemen, het oplossen van complexe situaties en het zorgen voor een soepele werking van geïnstalleerde oplossingen.In deze functie behandel je klantvragen, bied je deskundige technische ondersteuning en werk je nauw samen met interne engineeringteams.\nWat je doetBied eerstelijns- en tweedelijns technische ondersteuning via telefoon, e-mail en remote tools.Diagnoseer en los hardware-, software-, systeem- en configuratieproblemen op.Documenteer incidenten, oorzaken en oplossingen in het supportsysteem.Escaleer complexe problemen naar senior engineers of development teams wanneer nodig.Help klanten met productconfiguratie, systeeminzicht en correct gebruik.Voer preventieve ondersteuning uit, volg terugkerende issues op en draag bij aan procesverbetering.Behoud een professionele en klantgerichte aanpak bij het afhandelen van supportverzoeken.Werk nauw samen met product- en engineeringteams om technische bevindingen en feedback te communiceren.Wie we zoekenTechnische achtergrond via opleiding of gelijkwaardige ervaring (IT, elektronica, elektromechanica of vergelijkbaar).Minimaal 5 jaar ervaring in technische ondersteuning, field service of een vergelijkbare rol.Sterke analytische en probleemoplossende vaardigheden.Vermogen om informatie te structureren, oplossingen te documenteren en duidelijk met klanten te communiceren.Ervaring met diagnostische tools, supportplatformen en remote assistentie-tools.Uitstekende communicatieve vaardigheden in Nederlands en Frans (beide vereist).Goed begrip van technische systemen en in staat om technische details om te zetten in praktische richtlijnen voor gebruikers.Klantgerichte mindset, geduld en een proactieve houding in probleemoplossing.Wat wij biedenEen technisch gevarieerde functie met directe interactie met klanten en engineeringteams.Mogelijkheid om je expertise te ontwikkelen met innovatieve, marktleidende oplossingen.Ondersteunende werkomgeving met focus op kwaliteit, samenwerking en continue verbetering.Competitief loon- en voordelenpakket.\nAbout Cabo Norte ProfessionalsCabo Norte Professionals is a team of highly driven recruitment experts based in Belgium with 20 years of in-house recruitment expertise in Belgium, Luxembourg, The Netherlands, France, Europe, the Middle East, Africa and Australia.It’s our talent to find yours! We recruit candidates for our clients’ companies as if it were for our own. We share our passion for their business with you. We get you inspired. Tell you all about their story and vision and your possible future role herein. We make it personal, tailored to your ambition and expectations. After all, you are not looking for a job, but a career offering possibilities, perspective and growth. We are here to pave your way to success.Our clients are important players in their industry and niche, operating in the BENELUX area, France or internationally, active in Architecture, Construction & Civil Engineering, Digital Engineering & Virtual Reality, Real Estate & Development, Digital Engineering & Virtual Reality, Energy, Health, Safety & Environment, Supply Chain, Manufacturing Industry

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