Head of Customer Lifecycle & Engagement job opportunity at Zopa Bank.

Home Jobs In United Kingdom Tag: Customer Growth – Customer Growth Head of Customer Lifecycle & Engagement position at Zopa Bank


bot
Zopa Bank Head of Customer Lifecycle & Engagement
Experience: General
Pattern: hybrid
Country:
apply Apply Now
Salary:
Status:

Customer Growth,Customer Growth

Copy Link Report
degreeBachelor's (B.Sc.)
loacation London, United Kingdom
loacation London....United Kingdom

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa is building the home of money — and we’re at a turning point in how we engage, retain and grow our customers. We’re hiring a leader to build and lead our customer lifecycle capability end-to-end: strategy, execution, technology and team. This role owns how we communicate with customers across their full relationship with Zopa — from activation through to retention, cross-sell and long-term valueThis is a hands-on leadership role in a regulated, data-rich environment — ideal for someone who has built or transformed a CRM / lifecycle function before and wants to do it again with real ownership and impact. If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of customers experience a modern digital bank — we'd love to hear from you!\nWhat you’ll be doing:Set CRM strategy Define a multi-year CRM and customer engagement strategy aligned to Zopa’s growth ambitions Translate strategy into a clear roadmap, priorities and success metrics Build scalable customer engagement Design lifecycle-led, personalised journeys across email, app, push, SMS and in-product channels Own segmentation, targeting and next-best-action approaches Own CRM tech & data direction Lead CRM platform evolution and martech migration in partnership with Product, Data and Tech Ensure data quality, governance and measurement underpin all CRM activity Lead & grow the team Lead and develop a high-performing CRM team Evolve team structure and capabilities to meet future needs Drive outcomes Own CRM performance against engagement, cross-sell and customer value metrics Embed test-and-learn and continuous optimisation About you:Leadership experience in CRM /customer engagement within a digital, data-driven businessProven track record of building or transforming CRM capabilitiesExperience owning commercial outcomes, not just executionExceptional strategic and analytical thinkerDeep understanding of CRM platforms, data and automationConfident influencing senior stakeholdersExperienced people leader through changeClear communicator with sound judgement\nAt Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 

Other Ai Matches

Senior Product Analyst (Payments) Applicants are expected to have a solid experience in handling Analytics – Product Analytics related tasks
Senior Security Engineer Applicants are expected to have a solid experience in handling Information Security – Information Security related tasks
Product Manager - Payments Applicants are expected to have a solid experience in handling CSO General – CSO General related tasks
IT Service Desk Support Engineer Applicants are expected to have a solid experience in handling Tech Operations & Delivery – IT Service Operations related tasks
remote-jobserver Remote
Senior Business Development Manager Applicants are expected to have a solid experience in handling Commercial – PoS Commercial related tasks
Head of Customer Lifecycle & Engagement Applicants are expected to have a solid experience in handling Customer Growth – Customer Growth related tasks
Social Media Lead Applicants are expected to have a solid experience in handling Brand & Experience Design – Brand related tasks
Real Time Analyst Applicants are expected to have a solid experience in handling Workforce Management – Workforce Management related tasks
Staff Engineer Applicants are expected to have a solid experience in handling Engineering – PoS Engineering related tasks
Senior Software Engineer - Manchester Applicants are expected to have a solid experience in handling Engineering – PoS Engineering related tasks
Data Engineer Applicants are expected to have a solid experience in handling Data Engineering & Services – Data Engineering & Services related tasks
Senior Data Engineer Applicants are expected to have a solid experience in handling Data Engineering & Services – Data Engineering & Services related tasks
Head of Sales Operations Applicants are expected to have a solid experience in handling Commercial – PoS Commercial related tasks
Senior Product Analyst (AI) Applicants are expected to have a solid experience in handling Analytics – Product Analytics related tasks
Software Engineer - Manchester Applicants are expected to have a solid experience in handling Engineering – PoS Engineering related tasks
Senior Financial Accountant Applicants are expected to have a solid experience in handling Finance – Finance related tasks
Analytics Engineer Applicants are expected to have a solid experience in handling Data Engineering & Services – Data Engineering & Services related tasks
Senior Fraud Specialist - Complex Investigations (Hybrid) Applicants are expected to have a solid experience in handling Operations – Fraud Ops related tasks
Director of Performance Marketing Applicants are expected to have a solid experience in handling CCO General – CCO General related tasks
Senior Product Analyst (UPL) Applicants are expected to have a solid experience in handling Analytics – Product Analytics related tasks
Senior Software Engineer - London Applicants are expected to have a solid experience in handling Engineering – Cards Engineering related tasks
Technical Incident Manager Applicants are expected to have a solid experience in handling Tech Operations & Delivery – IT Service Operations related tasks
Head of People Technology, Innovation and Operations Applicants are expected to have a solid experience in handling People Team – People Team related tasks