Customer Success Associate - 980 job opportunity at LightCast.

Home Jobs In United States Of America Tag: Enterprise – Client Services Customer Success Associate - 980 position at LightCast


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LightCast Customer Success Associate - 980
Experience: General
Pattern: On-site
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Enterprise,Client Services

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degreeBachelor's (B.Sc.)
loacation Moscow, ID, United States Of America
loacation Moscow, ID....United States Of America

In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide. This role is onsite and based out of our Moscow, ID office.\nMajor Responsibilities: Serve as the main point of contact for assigned clients, building strong, trusted relationshipsPartner cross-functionally with sales, support, and product teams to deliver a seamless client experienceOnboard new clients and guide them through product features, setup, and best practicesProactively engage clients to address challenges and identify opportunities for growthMonitor account activity, analyze data, and provide actionable insights and recommendationsLead training sessions and webinars to drive adoption and product understandingRespond to client inquiries, troubleshoot issues, and ensure timely resolutionsCommunicate client feedback to internal teams to support ongoing product improvementsDeliver performance reports that highlight results and demonstrate solution valueEducation and Experience: Experience in customer service or client-facing roles, ideally within SaaS or data analyticsFamiliarity with CRM and HCM systems such as Salesforce and Microsoft OfficeStrong communication skills with the ability to explain complex information clearlyHighly organized, detail-oriented, and proactive in supporting customer needs\nLightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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