Head of KYCB Operations (Southern Europe) job opportunity at Qonto.

Qonto Head of KYCB Operations (Southern Europe)

Experience: 10 Years

Pattern: hybrid

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Operations & Customer Success,Ops Leadership Team

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Bachelor's (B.Sc.)

Barcelona....Spain

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect peopleOur beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.Discover the steps we took to create a discrimination-free hiring process.Join us as Head of KYCB Operations - Southern Europe and lead the scaling of our operations across Italy, Spain, and Portugal. You will partner closely with our Managing Director - Southern Europe, senior leaders and cross-functional teams to replicate our successful regional structure and ensure we balance operational efficiency with strict compliance and superior customer experience.????‍????????‍???? As a Head of KYCB Operations (Southern Europe) at Qonto, you will• Lead and scale the KYCB operations for three key markets (Italy, Spain, Portugal), adapting our global standards to local regulatory requirements.• Manage and develop a team of Team Leads as an experienced manager of managers, driving high performance and supporting their continued growth and effectiveness in role.• Drive operational performance to achieve ambitious targets across conversion, compliance (initial & periodic due diligence), and customer satisfaction.• Partner with the Managing Director to align operational execution with the strategic growth goals of the Southern European region.• Oversee BPO relationships and external partners to handle volume fluctuations and support the scaling of the Italian market specifically.???? What you can expect• Market Context: You will be joining at a pivotal time to replicate the organizational structure we successfully built in France and Germany, with a specific focus on the growth of the Italian market.• Methodologies: You will work in a fast-paced environment that relies heavily on Lean management principles, visual management, and continuous improvement.• Tools: You will use banking back-office tools such as Forest admin, traditional ticketing tools like Zendesk, and Notion for project management.• Team: You will be part of a transparent, thorough, and caring team that values problem-solving and operational excellence.???? About your future ManagerYour manager will be Tannia Alexandra Rojas Quiroga, our Head of KYC/KYB.• Her path? Tannia has had an impressive journey at Qonto. She joined us in 2019 as a Customer Success Officer and rapidly evolved through the ranks—from Team Lead to Head of Customer Success—before taking on her current role as Head of KYC/KYB. Prior to Qonto, she spent over four years at b2s in various roles, rising to Production Manager where she led large teams and optimized operational performance.• What she can bring to the team? Tannia is a quality-driven leader who excels at transforming standard procedures into engines for constant improvement. With a strong background and deep expertise in operations and coaching, she is passionate about developing her team members and empowering them to grow. Her approach combines a strategic vision for scalability with a hands-on commitment to operational excellence.???? About You• Experience: You have at least ~10+ years of total professional experience, with a minimum of ~3 years of experience managing people managers (not just individual contributors).• Industry Knowledge: You have a strong background in Fintech or Payments, with deep expertise in KYC, KYB, and AFC (Anti-Financial Crime) regulations.• Operational Skills: You have experience managing BPO (Business Process Outsourcing) partners and have successfully managed larger teams or scaled operations in a high-growth environment.• Mindset: You are a structured problem-solver who takes ownership of complex topics and can navigate regulatory frameworks beyond just reading the rules.• Languages: You are fluent in English and Italian. Proficiency in Spanish or Portuguese is a strong plus.At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.\n\n???? PerksA tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;- Competitive salary package;- Meal vouchers;- Public transportation reimbursement (part or global);- A great health insurance (depending on the country);- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;- Monthly team events.???? Our hiring process:- Interviews with your Talent Acquisition Manager and future managers- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeFind more information about our interview process on our careers website.On average, our process lasts 20 working days and offers usually follow within 48 hours ????To learn more about us:Qonto's Blog | Forbes Italy I La Repubblica | Il Sole 24 OreTo know how your personal data will be processed during your application process or to request its deletion, please click here.

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Head of KYCB Operations (Southern Europe) job opportunity at Qonto.

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