Strategic Workforce Planning Manager job opportunity at Qonto.

Qonto Strategic Workforce Planning Manager

Experience: 7 Years

Pattern: hybrid

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Operations & Customer Success,Banking Operations - France ????????

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Bachelor's (B.Sc.)

Paris....France

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect peopleOur beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.Discover the steps we took to create a discrimination-free hiring process.Join Qonto as a Strategic Workforce Planning Manager to strengthen how we plan and optimize capacity across our Operations teams. You will turn data into decisions that improve productivity, efficiency, and service quality across multiple markets.This role will shape how we forecast demand, allocate resources, and steer budgets across internal and external teams. Your work will directly impact our ability to meet SLAs and regulatory expectations while scaling sustainably across Qonto’s 8 markets.????‍????????‍????As a Strategic Workforce Planning Manager at Qonto, you will• Own capacity planning and forecasting Improve forecast accuracy and planning cadence by maintaining and evolving models for internal and external teams.• Steer budget performance: Reduce deviations vs plan by acting as the team’s budget point of contact and identifying efficiency levers.• Turn analysis into action: Deliver measurable productivity gains by translating qualitative and quantitative insights into clear recommendations and action plans.• Build and improve measurement tools Increase visibility on productivity by maintaining dashboards and, when needed, creating simple tools (spreadsheets or SQL-based reporting).• Drive cross-functional projects Improve service performance by coordinating stakeholders at Qonto and with vendors to execute process and tooling improvements.???? What you can expect• A scope that combines strategic planning, financial analysis, data work, vendor management, and continuous improvement.• A high-collaboration environment with many stakeholders, across teams and across countries.• A role where pragmatic problem solving matters as much as rigor, and where you will regularly work with imperfect data.• Opportunities to explore and apply new technologies, including AI and LLM-enabled tools, to unlock efficiency.???? About your future managerYour manager will be Gustavo, our Lead Planning and Reconciliantion. • His path: Gustavo has built a solid career in the fintech and payments industry, holding key strategy and planning roles at Mercado Libre and Mastercard Advisors. Before joining Qonto, he honed his consulting skills at Bain & Company and completed an MBA at HEC Paris with a specialization in Data & AI.• What he can bring to the team? With over 7 years of experience, Gustavo brings a hybrid profile that combines strategic vision with strong technical data skills. He is an expert in workforce planning and financial reconciliation, adept at driving efficiency and leading complex projects in fast-paced environments.???? About You• Experience: You have at least 3 years of experience in a similar role, or in analytical positions such as Business Analyst, Sales/Revenue Operations, Project Management, or Strategic Planning. • Technical Mastery: You have strong Excel skills (forecasting, modeling) and solid SQL capabilities to manipulate large datasets independently. • Analytical & Strategic Mindset: You understand business and finance fundamentals (cost-to-serve, unit cost) and can identify patterns to turn data into practical solutions.• Impactful Communicator: You can drive projects end-to-end with autonomy and summarize complex analyses into simple, actionable recommendations for diverse stakeholders. • Languages & Curiosity: You are fluent in English and French (B2-C1 level) and have a strong curiosity for AI and new technologies to continuously improve efficiencyQonto is committed to diversity and inclusion. We encourage all candidates who see the value they can bring to our team to apply.\n\n???? PerksA tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;- Competitive salary package;- Meal vouchers;- Public transportation reimbursement (part or global);- A great health insurance (depending on the country);- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;- Monthly team events.???? Our hiring process:- Interviews with your Talent Acquisition Manager and future managers- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeFind more information about our interview process on our careers website.On average, our process lasts 20 working days and offers usually follow within 48 hours ????To learn more about us:Qonto's Blog | Les Échos I L'Usine Digitale | Courrier CadresTo know how your personal data will be processed during your application process or to request its deletion, please click here.

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Strategic Workforce Planning Manager job opportunity at Qonto.

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