Sales & Customer Support Specialists job opportunity at Foundry for Good.

Foundry for Good Sales & Customer Support Specialists

Experience: General

Pattern: full-time

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Foundry for Good

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Bachelor's (B.Sc.)

Philippines....Philippines

Be Part of a Mission-Driven Team At Foundry for Good, we don’t just build businesses—we build businesses that do good. Across our family of brands, we support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change. Here’s why you’ll love working with us: Stability & Growth : We’re 100% self-funded, with no outside investors or debt, meaning long-term stability and thoughtful growth. People-First Culture : Our 95%+ employee retention rate reflects our commitment to competitive pay, respect, and career development. Global Collaboration : Work with talented team members in the US and the Philippines who share your drive for excellence and impact. Mission-Focused Work : Every role here supports organizations making the world a better place. If you’re ready to grow your career while making a difference, we’d love to hear from you! Watch Our "Meet the Team" Video Overview We are looking for talented Sales & Customer Support Specialists based in the Philippines to help small nonprofit organizations maximize the impact of their missions through our software solutions. In this role, you’ll guide nonprofits through the benefits of our offerings and support them at every step—from onboarding to adoption. Your day-to-day will involve a mix of customer support and sales, including answering questions, demonstrating features, and making recommendations to help nonprofits succeed. This role is ideal for someone comfortable working the US night shift, highly organized, and passionate about supporting mission-driven organizations. In This Role, You Will: Establish and nurture relationships with clients, educating them about the advantages of our software and services. Manage the entire sales cycle, from identifying prospects to conducting compelling product demonstrations and closing deals. Maintain swift and efficient communication with potential clients, with an emphasis on excellent email correspondence, Zoom, and phone conversations. Record and manage prospect interactions and follow-ups in our CRM. Finalize agreements through effective negotiation skills, with a focus on achieving successful sales outcomes. Qualifications: Based in the Philippines with consistent availability for a long-term role. Experience in BPO, SaaS support, or virtual assistant roles. Comfortable working the US night shift Exceptional English communication skills, both written and spoken. Customer-focused, reliable, and detail-oriented. Comfortable performing both support and sales functions, including conducting software demos and follow-ups. Strong academic background with an outstanding General Weighted Average (GWA). Highly organized with excellent time management and communication skills. Proven ability to work independently in a fast-paced environment and overcome obstacles. Passion for nonprofits and giving back to the community.. What Makes a Strong Candidate: You thrive in a growing, fast-changing environment and can adapt to new systems, processes, or approaches quickly. You believe in rewarding the best contributors and are goal-oriented in achieving results. You have a growth mindset, constantly seeking ways to improve and excel professionally. You’re willing to "disagree and commit," supporting decisions once made, even if you initially disagreed. You see the status quo as unacceptable and strive to create value for clients, the company, and your own professional growth. Meet the team: We currently have 90+ team members who live in the Philippines who have been fantastic team members and we’re excited to add new team members to this new role! Meet the Team Wages: All in compensation: approximately ₱80,000/month, can increase depending on experience, background, hours, and USD conversion rate. Benefits: Paid Vacation Time : 20 days annually (including 5 days during the Christmas–New Year period). Paid Sick Time : 5 days annually. Life Leave : 15 days annually (can be cashed out in December). Paid Holidays : 7 paid US holidays. Additional Benefits : Bereavement policy, employee giving programs (Matching Gift Program, Volunteer Grant Program). Work Setup: This is a work-from-home role requiring consistent availability during US EST hours (8 or 9 AM – 5 or 6 PM EST).

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Sales & Customer Support Specialists job opportunity at Foundry for Good.

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