NRS Customer Support Rep job opportunity at IDT Corporation.

Home Jobs In Guatemala Tag: NRS Customer Support Rep position at IDT Corporation


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IDT Corporation NRS Customer Support Rep
Experience: General
Pattern: Customer Success
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degreeBachelor's (B.Sc.)
loacation Guatemala, Guatemala
loacation Guatemala....Guatemala

Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment. \nWhat we need:High School Diploma85% of English Proficiency Software and Hardware knowledge Previous experience in tech support, desktop support, or a similar role.Customer Service and Tech Support Experience (Must)Excellent communication skills (written and spoken)Patient, helpful, empathetic, good listener & professional Attention to detail and good problem-solving skills.Experience with remote desktop applications and help desk software. (Desired)Goals and people orientedWhat we offer:Competitive salaryBonuses A great and positive workplace environmentParking SubsidyLife and Medical InsuranceBenefits and DiscountsGrowth opportunitiesBenefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)\n

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