Payment Operations Assistant Manager job opportunity at IDT Corporation.

Home Jobs In United States Of America Tag: NRS – National Retail Solutions Non Technology Payment Operations Assistant Manager position at IDT Corporation


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IDT Corporation Payment Operations Assistant Manager
Experience: 5 Years
Pattern: hybrid
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NRS,National Retail Solutions Non Technology

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degreeBachelor's (B.Sc.)
loacation Newark, NJ 07102, United States Of America
loacation Newark, NJ 071..........United States Of America

Position OverviewWe are seeking a Payment Operations Assistant Manager to support and oversee day-to-day operations in our fast-growing credit card processing ISO. This role plays a key part in ensuring efficient merchant onboarding, smooth transaction processing, compliance with industry regulations, and delivering excellent service to our partners and merchants. The AssistantManager will work closely with the Operations Manager and other teams to streamline processes, maintain quality control, business development and drive operational excellence.\nKey Responsibilities:Merchant Onboarding & SupportAssist in managing the merchant application and underwriting process.Ensure timely and accurate setup of merchant accounts.Serve as a point of escalation for merchant service issues.Transaction & Operations ManagementMonitor daily credit card processing operations, including settlements, chargebacks and reconciliations.Coordinate with payment processors, sponsor banks, and vendors to resolve issues quickly.Track and report KPIs related to transaction processing and merchant satisfaction Compliance & Risk Oversight:Assist with compliance checks (PCI, KYC, AML) to minimize risk.Support audits and ensure adherence to ISO, card brand, and regulatory standards.Maintain accurate documentation of merchant accounts and compliance records.Process ImprovementIdentify gaps and inefficiencies in operations; recommend solutions to streamline workflow.Implement best practices to improve merchant experience and reduce operational costs.Support the development and training of junior staff.Team CollaborationAct as second-in-command to the EVP, Merchant ServicesCoordinate cross-departmental projects (sales, risk, finance, IT).Qualifications:Bachelor’s degree in Business, Finance, or related field (preferred).5+ years of experience in merchant services, payments, or financial operations.Knowledge of ISO/MSP operations, payment gateways, and settlement processes.Familiarity with PCI DSS compliance, risk management, chargeback processes, UW, and Interchange qualificationsStrong analytical, organizational, and problem-solving skills.Excellent communication and leadership skills.Proficiency in MS Office, CRM, and payment processing platforms.What we offer:Competitive salary with performance incentives.Health, dental, and vision benefits.Opportunities for professional growth in the payments industry.A fast-paced, team-oriented environment.\n$85,000 - $125,000 a year\nAbout us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues.  Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!Our National Retail Solutions brand provides a sales management system and POS equipment to small and medium-sized businesses. With the help of NRS, business owners can solve a management problem. The product includes integrated advertising, data analysis, and payment processing.

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