TECHNICAL SUPPORT - BOSS REVOLUTION job opportunity at IDT Corporation.

Home Jobs In Guatemala Tag: IDT Corporation – BOSS Revolution TECHNICAL SUPPORT - BOSS REVOLUTION position at IDT Corporation


bot
IDT Corporation TECHNICAL SUPPORT - BOSS REVOLUTION
Experience: General
Pattern: On-site
Country:
apply Apply Now
Salary:
Status:

IDT Corporation,BOSS Revolution

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Guatemala, Guatemala
loacation Guatemala....Guatemala

We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.\nResponsibilities and Duties Take calls from Retailers and Customers experiencing technical issues·         Troubleshoot the issue over the phone·         Log all calls and solutions·         Report reoccurring issues to your supervisor·         Installs, modifies, and makes minor repairs to computer hardware and software systems.·         Resolves tickets·         Installs software and necessary applications for workflow.Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.         Prepares reference material for users by drafting operation instructionsQualifications and SkillsExcellent problem-solving and troubleshooting skills.Experience working with computers·         Strong communication skills·         The ability to communicate technical information in an accessible manner to non-technical employees.        A process improvement mindset.       Software maintenance and testing capability.         Basic knowledge of networking principles and operating systems. Customer-service focus.         Collaborative mindset.         Hands-on problem-solving ability.High School DiplomaRequirements85% of English Proficiency Software and Hardware knowledge Prior experience in tech support, desktop support, or a similar role.Customer Service and Tech Support Experience (Must)Excellent communication skills (written and spoken)Patient, helpful, empathetic, good listener & professional Attention to detail and good problem-solving skills.Experience with remote desktop applications and help desk software. (Desired)Goals and people oriented\nWE OFFER:Competitive salaryBonusesA great and positive workplaceParking SubsidyLife and Medical InsuranceBenefits and DiscountsGrowth opportunitiesBenefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Other Ai Matches

Senior / Lead Technical Product Manager - Mobile & API Platform Applicants are expected to have a solid experience in handling IDT Corporation – Technology DW related tasks
Sales Representative / Retail Account Manager (RAM) Applicants are expected to have a solid experience in handling IDT Corporation – IDT Retail related tasks
Retail Sales Specialist Applicants are expected to have a solid experience in handling IDT Corporation – IDT Retail related tasks
Brand Ambassador Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Sales Representative / Retail Account Manager (RAM) Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Retail Sales Specialist Applicants are expected to have a solid experience in handling related tasks
NRS POS / CUSTOMER CARE (BASIC TECH SUPPORT) Applicants are expected to have a solid experience in handling IDT Corporation – IDT Corporation related tasks
Senior/Lead .NET Software Developers (CAF) Applicants are expected to have a solid experience in handling IDT Corporation – Technology DW related tasks
Sales Representative Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Sales Representative / Retail Account Manager (RAM) Applicants are expected to have a solid experience in handling IDT Corporation – IDT Retail related tasks
Sales Representative Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Sales Representative / Retail Account Manager (RAM) Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Sales Representative Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Sales Representative - Money Transfer Financial Services Retail Account Manager (“FS-RAM”) Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Accounts Receivable / Collections Representative Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
remote-jobserver Remote
Sales Executive Applicants are expected to have a solid experience in handling IDT Corporation – IDT Express (Non Technology) related tasks
Retail Sales Specialist Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
remote-jobserver Remote
Senior DevOps Engineer - Latam Applicants are expected to have a solid experience in handling IDT Corporation – IDT Corporation related tasks
Sales Representative / Retail Account Manager (RAM) Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Senior Underwriter – Merchant Services Applicants are expected to have a solid experience in handling NRS – National Retail Solutions Non Technology related tasks
Senior Underwriter – Merchant Services Applicants are expected to have a solid experience in handling NRS – National Retail Solutions Guatemala related tasks
Sales Representative Applicants are expected to have a solid experience in handling IDT Corporation – BOSS Revolution related tasks
Junior Salesforce Administrator Applicants are expected to have a solid experience in handling N2P – net2phone - Sales related tasks