Technical Support Consultant job opportunity at Plaud.ai.

Home Jobs In Singapore Tag: User Ops Technical Support Consultant position at Plaud.ai


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Plaud.ai Technical Support Consultant
Experience: General
Pattern: full-time
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User Ops

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degreeBachelor's (B.Sc.)
loacation Singapore, Singapore
loacation Singapore....Singapore

ABOUT PLAUD AI PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details. We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally. Visit https://www.plaud.ai to learn more. WHY JOIN US Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below. Global Leadership : Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions. Founded in December 2021 : Bootstrapped, profitable, and experiencing explosive growth. 10x Revenue Growth : Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025. Proven Product-Market Fit : Over 400,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity. New Initiatives : Expanding from consumer-focused products to industry-specific solutions and enterprise-level services. Loved by Professionals : Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success. ABOUT THE ROLE We're looking for a Senior Technical Support Consultant who can handle escalated hardware/software issues, conduct QA reviews, and guide the Tier 1 outsourced team on technical problem-solving. Candidates with previous team mentoring or leadership experience are preferred. WHAT YOU WILL DO Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions Liaise with product and R&D teams for issue resolution and feedback Participate in technical QA audits and identify improvement opportunities Guide outsourced Tier 1 technical team (Philippines) on standard tech cases Support FAQ, knowledge base, and tool updates for self-help WHAT YOU WILL BRING 1-5 years in technical/customer support in SaaS or hardware-related industries Ability to independently diagnose product-related issues CRM and ticketing system experience (Zendesk preferred) Prior mentoring or team support experience preferred Bonus : Fluency in Chinese

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