Knowledge Management & Operations Lead - Singapore job opportunity at Plaud.ai.



bot
Plaud.ai Knowledge Management & Operations Lead - Singapore
Experience: General
Pattern: full-time
apply Apply Now
Salary:
Status:

User Ops

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Singapore, Singapore
loacation Singapore....Singapore

About the role We are seeking an experienced Knowledge Management & Operations Lead to design, build, and continuously optimize a world-class knowledge ecosystem that empowers global users through high-efficiency self-service and AI-driven customer support. This role plays a critical part in shaping how knowledge is created, governed, and leveraged across Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems. What you will do Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams. Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users. Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search. Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability. Skills, qualifications and experience we look for 5 years of experience in knowledge management, knowledge base architecture, or content operations. Practical knowledge management experience in large Internet, SaaS, or consumer electronics companies preferred. Strong logical thinking and the ability to structure complex information into clear, coherent knowledge outputs. Professional writing skills with a solid foundation in content clarity and accuracy. Out-of-the-box thinking to build FAQ and SOP that delivers State-of-the-Art customer satisfactions. Hands-on experience with knowledge management tools such as Zendesk, Notion, and Confluence preferred. Native English writting skills for content creation and Chinese verbal communication proficiencies for work-environment collaboration. Experience applying AI in knowledge management (e.g., semantic search/retrieval, automated Q&A, localization/translation) would be a plus About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With SOC 2, HIPAA, GDPR, ISO27001, ISO27701, and EN18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram , X , Facebook , LinkedIn , and YouTube . Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. Define the next-gen paradigm for human-AI interaction. Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. Work with passionate teammates who value innovation, collaboration, and customer success. Grow your career in a culture that champions continuous learning and fast career development. Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. Disclaimer : Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.

Other Ai Matches

Senior Product Manager, Developer Platform Applicants are expected to have a solid experience in handling Global Product R&D Center related tasks
Senior Lifecycle Marketing Specialist - Singapore Applicants are expected to have a solid experience in handling User Ops related tasks
Community Operations Specialist - Tokyo Applicants are expected to have a solid experience in handling User Ops related tasks
Content Marketing Manager - San Francisco Applicants are expected to have a solid experience in handling Global Brand & MKT Center related tasks
Voice of Customer (VOC) Analyst - Singapore Applicants are expected to have a solid experience in handling User Ops related tasks
English Copywriter-San Francisco Applicants are expected to have a solid experience in handling Global Brand & MKT Center related tasks
Global Talent Acquisition Partner - Singapore Applicants are expected to have a solid experience in handling HR & Employee Experience related tasks
Head of Security & Compliance Applicants are expected to have a solid experience in handling Data Security Center related tasks
EMEA Channel Sales Manager - Amsterdam Applicants are expected to have a solid experience in handling Global Sales Center related tasks
User Communications Senior Specialist - San Francisco Applicants are expected to have a solid experience in handling User Ops related tasks
LATAM Channel Sales Manager - San Francisco Applicants are expected to have a solid experience in handling Global Sales Center related tasks
Senior SRE Engineer - San Francisco Applicants are expected to have a solid experience in handling Data Security Center related tasks
AI Agent Engineer - Singapore Applicants are expected to have a solid experience in handling Global Product R&D Center related tasks
AI Applied Engineer - San Francisco Applicants are expected to have a solid experience in handling Global Product R&D Center related tasks
Data Analyst (VOC) - Singapore Applicants are expected to have a solid experience in handling Growth & Commercialization Center related tasks
Founding Backend Engineer Applicants are expected to have a solid experience in handling Global Product R&D Center related tasks
Talent Acquisition Partner Applicants are expected to have a solid experience in handling HR & Employee Experience related tasks
Backend Engineer - Singapore Applicants are expected to have a solid experience in handling Global Product R&D Center related tasks
Global Integrated Marketing Manager (Software & AI)-Singapore Applicants are expected to have a solid experience in handling Global Brand & MKT Center related tasks
Hardware Product Director - San Francisco Applicants are expected to have a solid experience in handling Global Product R&D Center related tasks
Customer Operations Specialist (Marketplace) - Singapore Applicants are expected to have a solid experience in handling User Ops related tasks
Germany Integrated Marketing Manager - Berlin/Amsterdam Applicants are expected to have a solid experience in handling Global Brand & MKT Center related tasks
Knowledge Operations Specialist - Tokyo Applicants are expected to have a solid experience in handling User Ops related tasks