QA Specialist job opportunity at Solace Health.

Home Jobs In United States Of America Tag: Customer Experience QA Specialist position at Solace Health


bot
Solace Health QA Specialist
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Experience

Copy Link Report
degreeBachelor's (B.Sc.)
loacation United States Of America, United States Of America
loacation United States ..........United States Of America

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here . About the Role We’re looking for a QA Specialist to support the quality, consistency, and reliability of our operational workflows. You’ll play a central role in ensuring that our processes, communications, and outputs meet Solace’s standards for accuracy, clarity, and excellence. Reporting to the QA Manager, you’ll conduct quality reviews, identify opportunities for improvement, and help strengthen how our teams deliver high‑quality work at scale. This is a non-exempt position. What You’ll Do Conduct regular quality audits across calls, messages, documentation, and other operational workflows Evaluate adherence to Solace protocols, accuracy standards, and best practices Provide clear, actionable feedback to support quality improvement across the team Identify patterns, gaps, or emerging issues and share insights with the QA Manager Verify that each QA review follows the appropriate SOP and confirm all required steps and instructions were completed accurately Uphold Solace’s brand voice, values, and commitment to exceptional service Support initiatives that strengthen performance, engagement, and clarity of expectations across teams What You Bring to the Table Experience in quality assurance, clinical operations, patient advocacy, or a related field Familiarity with QA frameworks, performance evaluation, or coaching methodologies Exceptional attention to detail and high standards for accuracy and consistency Comfort working cross‑functionally in a fast‑moving, high‑growth environment A proactive mindset and the ability to operate with autonomy and judgment A deep belief in what healthcare can and should be—and a desire to help build it Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com . Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Other Ai Matches

Senior Talent Recruiter Applicants are expected to have a solid experience in handling People related tasks
Executive Assistant Applicants are expected to have a solid experience in handling People related tasks
Manager, FP&A Applicants are expected to have a solid experience in handling Finance related tasks
Lifecycle Marketing Associate Applicants are expected to have a solid experience in handling Marketing related tasks
Senior Full Stack Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Associate Marketing Designer (College Grad 2026) Applicants are expected to have a solid experience in handling Design related tasks
Paid Social Manager Applicants are expected to have a solid experience in handling Marketing related tasks
Healthcare Recruiter I Applicants are expected to have a solid experience in handling People related tasks
Growth Marketing Manager, Paid Social Applicants are expected to have a solid experience in handling Marketing related tasks
Technical Sourcer Applicants are expected to have a solid experience in handling People related tasks
Clinical Operations Associate Applicants are expected to have a solid experience in handling Clinical related tasks
Accounting Manager Applicants are expected to have a solid experience in handling Finance related tasks
Telehealth Physician (Remote) Applicants are expected to have a solid experience in handling Clinical related tasks
Senior Platform Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Data Engineer Applicants are expected to have a solid experience in handling Data related tasks
QA Specialist Applicants are expected to have a solid experience in handling Customer Experience related tasks
Director of FP&A Applicants are expected to have a solid experience in handling Finance related tasks
Lead Advocate Applicants are expected to have a solid experience in handling Clinical related tasks
RN Healthcare Advocate (Remote 1099) Applicants are expected to have a solid experience in handling Advocacy related tasks
Associate Video Editor Applicants are expected to have a solid experience in handling Design related tasks
Associate Software Engineer (College Grad 2026) Applicants are expected to have a solid experience in handling Engineering related tasks
Head of Accounting Applicants are expected to have a solid experience in handling Finance related tasks
Technical Product Manager Applicants are expected to have a solid experience in handling Product related tasks