Senior Customer Success Manager job opportunity at OpenLoop.

OpenLoop Senior Customer Success Manager

Experience: General

Pattern: full-time

Country:

Apply Now

Salary:

Status:

Clinical Support

Copy Link Report

Bachelor's (B.Sc.)

United States ..........United States Of America

About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role OpenLoop is looking for a Senior Customer Success Manager (Mid-Market) to join our team remotely. In this role, you will manage a portfolio of growing mid-market accounts, ensuring customers achieve measurable outcomes while driving retention and expansion within your book of business. You will serve as a strategic partner to multiple stakeholders, guiding adoption, proactively managing renewals, and identifying opportunities to expand OpenLoop’s solutions in alignment with client goals. This role requires strong commercial acumen, structured adoption planning, and the ability to manage moderate account complexity at scale. What You'll Do Own renewal strategy and identify expansion opportunities across your mid-market portfolio Develop and execute clear success plans to ensure customers achieve defined outcomes and maximize platform utilization Build and maintain relationships across accounts,ensuring alignment on goals and performance Proactively manage the end-to-end renewal process, mitigating churn risk through early health monitoring and engagement tracking Surface upsell triggers and collaborate with Sales to execute expansion opportunities aligned with customer value realization Conduct recurring business reviews to communicate performance, ROI, and growth opportunities, using trend analysis to guide recommendations Translate customer feedback and recurring themes into actionable insights for Product and Leadership Partner with Implementation, Support, Sales, and Product to ensure smooth onboarding, adoption, and issue resolution Monitor engagement signals, proactively address risk, and implement recovery plans before churn risk escalates Who You Are 4–6+ years of Customer Success or Account Management experience (B2B SaaS preferred), with demonstrated success in renewal and revenue retention Comfortable managing contracts, renewal conversations, and expansion discussions Experienced in structured success planning and driving measurable adoption outcomes Skilled at navigating multiple decision-makers and aligning priorities across teams Able to analyze performance trends and translate insights into strategic recommendations Anticipates risks and acts before issues impact retention Familiarity with healthcare delivery models or telehealth ecosystems is a plus Our Benefits In addition, for salaried positions you would also be eligible for: Medical, Dental, and Vision plans Flexible Spending/Health Savings Accounts Flexible PTO 401(k) + Company Match Life Insurance, Pet insurance, and more Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

Other Ai Matches

Remote

Clinical Lead Applicants are expected to have a solid experience in handling Clinical Operations Clinicians related tasks

Remote

Paralegal Applicants are expected to have a solid experience in handling Legal related tasks

Quality Assurance Specialist Applicants are expected to have a solid experience in handling Customer Support related tasks

Staff Security Engineer (DevOps Integrations) Applicants are expected to have a solid experience in handling General and Administrative related tasks

Sr. Software Engineer Applicants are expected to have a solid experience in handling Technology related tasks

Senior Software Engineer, Revenue & Payments Applicants are expected to have a solid experience in handling Technology related tasks

Senior Software Engineer Applicants are expected to have a solid experience in handling Technology related tasks

Account Executive, SMB Applicants are expected to have a solid experience in handling Sales and Marketing related tasks

Remote

Senior Engineering Manager Applicants are expected to have a solid experience in handling Engineering - Product related tasks

Remote

Technical Project Manager Applicants are expected to have a solid experience in handling Operations - Implementation related tasks

Staff IAM Engineer Applicants are expected to have a solid experience in handling General and Administrative related tasks

AWS System Connect Engineer Applicants are expected to have a solid experience in handling General and Administrative related tasks

Head of Revenue Operations Applicants are expected to have a solid experience in handling Sales and Marketing related tasks

Launch & Activation Manager II Applicants are expected to have a solid experience in handling Customer Support related tasks

Remote

Senior Staff, Incident Response Manager Applicants are expected to have a solid experience in handling Information Security related tasks

Remote

Senior Product Counsel Applicants are expected to have a solid experience in handling Legal related tasks

Remote

Recruiting Coordinator Applicants are expected to have a solid experience in handling People related tasks

Patient Support Specialist Applicants are expected to have a solid experience in handling Patient Support related tasks

Remote

Solutions Engineer Applicants are expected to have a solid experience in handling Customer Support related tasks

Remote

Clinical Recruiting, Operations Analyst Applicants are expected to have a solid experience in handling Clinical Recruiting related tasks

Product Marketing Manager Applicants are expected to have a solid experience in handling Sales and Marketing related tasks

Remote

Accounting Manager Applicants are expected to have a solid experience in handling Accounting/Financial Operations related tasks

Medical Director Applicants are expected to have a solid experience in handling Clinicians related tasks

Senior Customer Success Manager job opportunity at OpenLoop.

Saved Jobs

No Job Saved

Other Ai Matches