Product Support Specialist, Pacific / Mountain Time job opportunity at Linear.

Home Jobs In North America Tag: Customer Experience Product Support Specialist, Pacific / Mountain Time position at Linear


bot
Linear Product Support Specialist, Pacific / Mountain Time
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Experience

Copy Link Report
degreeBachelor's (B.Sc.)
loacation North America, North America
loacation North America....North America

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements Passion about technology, quality, and Linear’s mission Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. Based in U.S. and Canada Pacific or Mountain Time What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise windows Daily meal and coffee stipend on every workday Paid co-working space or desk Health coverage (based on country requirements) 5 weeks paid vacation, plus local statutory holidays 4 months paid parental leave Paid month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think and work A story about our mission: Read Me Building our teams: Why and how we do work trials at Linear How we work: Designing remote work at Linear How Linear uses Linear: How our Customer Experience team works in Linear A video series: Conversations on Quality Our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Other Ai Matches

Account Executive, Europe Applicants are expected to have a solid experience in handling GTM related tasks
Programs & Growth Marketing Lead Applicants are expected to have a solid experience in handling GTM related tasks
Product Support Specialist, APAC Applicants are expected to have a solid experience in handling Customer Experience related tasks
Senior / Staff Fullstack Engineer Applicants are expected to have a solid experience in handling Product related tasks
Event Marketing Lead Applicants are expected to have a solid experience in handling GTM related tasks
Solutions Engineer Applicants are expected to have a solid experience in handling GTM related tasks
Senior / Staff Product Designer Applicants are expected to have a solid experience in handling Product related tasks
Account Executive, Growth Applicants are expected to have a solid experience in handling GTM related tasks
Customer Success Manager, Europe Applicants are expected to have a solid experience in handling GTM related tasks
Senior / Staff Product Engineer Applicants are expected to have a solid experience in handling Product related tasks
Account Executive, APAC Applicants are expected to have a solid experience in handling GTM related tasks
Revenue Operations, AI & Automation Applicants are expected to have a solid experience in handling Business Operations related tasks
Product Manager Applicants are expected to have a solid experience in handling Product related tasks
Senior / Staff Fullstack Engineer Applicants are expected to have a solid experience in handling Product related tasks
Account Executive, Startups Applicants are expected to have a solid experience in handling GTM related tasks
Programs & Growth Marketing Lead Applicants are expected to have a solid experience in handling GTM related tasks
Designer, Web & Brand Applicants are expected to have a solid experience in handling Magic Team related tasks
Senior / Staff Product Engineer Applicants are expected to have a solid experience in handling Product related tasks
Account Executive, APAC Applicants are expected to have a solid experience in handling GTM related tasks
Designer, Web & Brand Applicants are expected to have a solid experience in handling Magic Team related tasks
Product Support Specialist, Pacific / Mountain Time Applicants are expected to have a solid experience in handling Customer Experience related tasks
Product Manager Applicants are expected to have a solid experience in handling Product related tasks
Senior / Staff Product Engineer, AI Applicants are expected to have a solid experience in handling Product related tasks