Senior Manager, Operational Excellence & Strategy job opportunity at Handshake.

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Handshake Senior Manager, Operational Excellence & Strategy
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Handshake AI

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degreeBachelor's (B.Sc.)
loacation San Francisco, CA, United States Of America
loacation San Francisco,..........United States Of America

About Handshake Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale. Why Join Handshake Now Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others Build a massive, fast-growing business with billions in revenue About the Role We are building the operational engine required to scale the Fellow Experience organization as we expand to serve hundreds of thousands of Fellows across dozens of AI projects and frontier lab customers. We are seeking a Senior Manager of Operational Excellence and Strategy to architect the systems, models, enablement frameworks, and performance infrastructure that enable consistent execution and predictable scale across multiple teams. You will design the operating model for a large, people-intensive function at the intersection of AI project delivery, workforce experience, and customer impact. The environment is high volume, high complexity, highly cross-functional, and constantly evolving. This includes ensuring that new processes, tools, and standards are clearly documented, adopted, and embedded across teams. This role is ideal for a former consultant or strategy operator who is eager to move from advising to building. You will move beyond analysis to implement the systems and structures that power a global team operating across several geographies at scale. What You’ll Own Operating Model & Cross-Functional Strategy Design and improve the operating model that supports a large global support team and scaled community and program delivery Work closely with Engineering, Product, and Design to ensure tools and workflows support evolving AI projects and Fellow needs Identify breakdowns in the Fellow lifecycle and implement process improvements Translate strategic changes into clear operational guidance for frontline teams Workforce & Capacity Planning Build forecasting and staffing models across geographies and projects Translate growth plans into hiring, coverage, and workforce allocation decisions Track productivity, ramp time, and cost efficiency Partner on onboarding and ramp frameworks to improve time to productivity Systems, Workflow, & Enablement Own support platform configuration and workflow design Improve routing, escalation paths, and automation Ensure reporting is accurate and usable for decision-making Performance & Continuous Improvement Define and track clear performance metrics across teams Build dashboards used by team and executive leadership Standardize QA and documentation practices Lead ongoing process reviews to improve quality and efficiency Establish documentation standards and change management processes to support adoption of new tools and workflows What We’re Looking For 4–6 years of experience in management consulting, business operations, CX strategy, or operations roles in fast-scaling environments Strong analytical skills with experience building forecasting models, capacity plans, and performance dashboards Comfort working directly with data, including advanced Excel or Google Sheets; SQL or similar experience preferred Demonstrated ability to design and implement operational systems Experience working cross-functionally with Engineering, Product, and Design teams Ability to structure ambiguous problems and translate them into clear execution plans Experience supporting or optimizing large frontline or workforce-driven teams is a strong plus Comfortable influencing senior stakeholders without formal authority High ownership, low ego, and willingness to operate at both strategic and detailed levels Experience driving process adoption, documentation standards, or operational enablement in scaling environments We Offer Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. ???? Ownership: Equity in a fast-growing company ???? Financial Wellness: 401(k) match, competitive compensation, financial coaching ???? Family Support: Paid parental leave, fertility benefits, parental coaching ???? Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend ???? Growth: $2,000 learning stipend, ongoing development ???? Remote & Office: Internet, commuting, and free lunch/gym in our SF office ???? Time Off: Flexible PTO, 15 holidays + 2 flex days ???? Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits atjoinhandshake.com/careers .

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