Senior Analyst, Customer Support job opportunity at Airwallex.

Home Jobs In Malaysia Tag: Operations Senior Analyst, Customer Support position at Airwallex


bot
Airwallex Senior Analyst, Customer Support
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Operations

Copy Link Report
degreeBachelor's (B.Sc.)
loacation MY - Kuala Lumpur, Malaysia
loacation MY - Kuala Lum..........Malaysia

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Who We Are Airwallex is a technology company that revolutionises the way businesses operate globally. Our financial infrastructure provides a modern technology stack for businesses to operate internationally, without the challenges of the current global financial system. Businesses use Airwallex as their end-to-end global financial services platform. Whether it’s making or receiving payments from customers, domestically or internationally, Airwallex saves businesses time and money by offering real-time, reliable and cost-effective financial solutions. Our web and API solutions support businesses of all sizes, from small companies to large enterprises. In this fast-changing digital world that is increasingly becoming borderless, our mission is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. Who You Are 1. Working directly with SME customer to address and resolve merchant questions, concerns and issues timely through hotline, live chat, and email; 2. Coordinate with back office team for transaction investigation, incoming collections processing, issuing and online payments checking, etc; 3. Industry, business and product related continual learning. 4. Well co-work with internal teams to bring excellent service and solution for SME customer 岗位职责： 1. 通过热线、在线对话、邮件等方式帮助中小型企业客户处理交易、账户等问题，及时解决客户的日常查询。 2. 与后台团队协调完成交易查询、入账充值、卡交易及收单交易查询等问题。 3. 行业、业务和产品相关的持续学习。 4. 与公司不同部门进行有效的沟通和合作，为中小型企业客户提供优质的服务与解决方案。 Skills and Experience You Will Bring 1. Bachelor’s degree or above. 2. Self-motivated, outcome-focused independent teammate. 3. Well-developed learning ability, sense of urgency and follow through. 4. Written and verbal communication ability in English and Mandarin. 5. A relevant experience is preferred: payment related company, financial services, or banking with customer service. Fresh graduates are also welcomed. 6. Familiar with tools for hotline, live chat, and email support are preferred. 任职资格： 1. 本科及以上学历。 2. 自我驱动，追求结果导向。 3. 较强的学习能力，抗压能力和执行力。 4. 英语和普通话的书面及口语交流能力。 5. 支付公司、金融服务或银行客户服务相关经验者优先，优秀院校应届生亦可。 6. 熟悉热线、在线对话、邮件等相关办公工具者优先。 Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Other Ai Matches

Staff Product Designer, Design Systems Applicants are expected to have a solid experience in handling Design related tasks
Product Lead, Lending Applicants are expected to have a solid experience in handling Product related tasks
Senior Manager, Strategy & Operations - CEO Office Applicants are expected to have a solid experience in handling Operations related tasks
Software Engineer II, Backend, Tech Platform Applicants are expected to have a solid experience in handling Engineering related tasks
Director, Strategic Partnerships, Americas Applicants are expected to have a solid experience in handling Financial & Strategic Partnerships related tasks
Account Executive, SME & Growth (F&B and Retail) Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Senior Software Engineer - AI Tools Applicants are expected to have a solid experience in handling Engineering related tasks
Sales Development Representative, Mid-Market Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Account Executive, SME & Growth, Israel Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Sales Development Representative, SME & Growth Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Senior Software Engineer, Backend - Ecosystem Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Data Scientist, Analytics (Relo to SF) Applicants are expected to have a solid experience in handling Engineering related tasks
Staff Software Engineer, Developer Experience Applicants are expected to have a solid experience in handling Engineering related tasks
Executive Sourcing Partner, Relocation to Singapore Required Applicants are expected to have a solid experience in handling People & Talent related tasks
Inbound Sales Representative, SME & Growth Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Associate Account Executive, New Zealand Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Account Executive, BENELUX Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Go-To-Market Partnerships Manager, SME & Growth Applicants are expected to have a solid experience in handling SME & Growth Business related tasks
Senior Mobile Engineer, iOS or Android (Relocation to Melbourne) Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Backend Engineer, Procurement Suite Applicants are expected to have a solid experience in handling Engineering related tasks
Senior People Partner Applicants are expected to have a solid experience in handling People & Talent related tasks
Software Engineer II, Frontend - IAM & Account Infra Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Manager, Marketing Portfolio and Analysis Applicants are expected to have a solid experience in handling Marketing related tasks