Customer Onboarding Specialist - Spanish Market job opportunity at Skello, Inc..

Home Jobs In Spain Tag: Customer Experience – Spanish Market Customer Onboarding Specialist - Spanish Market position at Skello, Inc.


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Skello, Inc. Customer Onboarding Specialist - Spanish Market
Experience: General
Pattern: hybrid
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Customer Experience,Spanish Market

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degreeBachelor's (B.Sc.)
loacation Barcelona, Spain
loacation Barcelona....Spain

Skello en breveEn Skello, desarrollamos la solución de RRHH de referencia para planificar y gestionar a los equipos operativos. En Europa, los equipos operativos representan el 50 % de la fuerza laboral, pero solo el 20 % de las soluciones digitales están realmente pensadas para ellos. Skello nació para cubrir esta carencia: una plataforma colaborativa e intuitiva que simplifica el día a día de gerentes y empleados, optimizando y automatizando las tareas que marcan la diferencia. Ponemos a los equipos operativos en el centro de todo lo que hacemos. Con herramientas inteligentes como nuestro Asistente Skello y el Smart Planner, respondemos directamente a sus necesidades únicas. Nuestra ambición es ser la solución de RRHH de referencia para todos los equipos operativos en Europa. ???? Skello en cifras • 7 sectores clave • 25.000 empresas confían en Skello hoy • 600.000 empleados utilizan Skello cada día • 400 colaboradores en el equipo Skello • 3 hubs europeos: París, Lille y Barcelona. Nuestra cultura de empresa Sabemos que para alcanzar nuestra misión, debemos vivir nuestros valores (SHIFT) cada día ???? Set the bar higher everyday  ???? Have each other’s back  ???? Imagine tomorrow, start today  ???? Focus on customers first  ???? Take work seriously, not ourselvesContextoComo Customer Onboarding Manager en Skello, tendrás la posibilidad de dejar tu huella con Skello en este nuevo mercado. Tu función será formar a nuestros nuevos clientes para que puedan utilizarla de la mejor manera posible y obtener beneficios reales. Dado que el onboarding es el primer paso en el ciclo de vida de nuestros clientes en Skello, ¡esta fase es crucial para iniciar una relación de confianza con ellos!Reportarás a Mireia Pancorbo, nuestra Team Leader Customer Experience.Misiones- Dar la bienvenida a los nuevos clientes y formarles para el correcto uso de Skello- Seguimiento del portfolio de clientes durante los 4 primeros meses para asegurar su máxima satisfacción y uso de la herramienta- Ser la voz del cliente internamente y contribuir activamente al desarrollo de producto de la compañía- Identificar, analizar y solucionar problemas de los clientes juntamente con el equipo de producto- Proponer nuevos servicios a los clientes para incrementar el MRR\n\nRequerimientos- Ser pedagógico, estructurado y resolutivo- Tener experiencia en uso de CRM - Energía positiva y muchas ganas de aprenderProceso1st interview: Mireia , your N+1, Customer Experience Team Leader para evaluar el fit con la posición2nd interview: Marc , your N+2, General Manager Spain para evaluar los technical skills3rd interview: Paul, your N+3, Chief of Staff para evaluar el fit con nuestra culturaNuestros ventajas???? Bienestar: disfruta de 5 días adicionales de vacaciones, seguro médico Alan y vales de comida para cuidarte ???? Vida en la oficina: trabaja en un entorno increíble en WeWork con rooftop, gimnasio y snacks gratuitos ???? Un equipo unido: únete a un equipo internacional que se reúne en nuestros Happy Hours diarios y en actividades mensuales de team-building ???? Una misión útil: contribuye a un proyecto que responde a una necesidad real y desarrolla tus competencias dentro de nuestras career paths

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