Client Engineer (Mexico City) job opportunity at Glia.

Home Jobs In Mexico Tag: Customer Success & Services Client Engineer (Mexico City) position at Glia


bot
Glia Client Engineer (Mexico City)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Success & Services

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Mexico, Mexico
loacation Mexico....Mexico

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Mexico City as Client Engineer. The Role: As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency. What you’ll do: A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards. Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations. Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels. Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices. Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions Be ready to work in a fast-paced environment! Requirements: 4+ years in software development, customer support/service, support engineering, or related Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions. Excellent reading, listening, and writing skills in English Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions. A firm understanding of the technology stacks common to the Web ecosystem. High competency in communicating complex issues to both technical and non-technical audiences. Ability to professionally and diplomatically address customer concerns and provide concise feedback Bachelor's Degree in Software Engineering, Computer Science or equivalent Bonus : Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies. Experience with communications/telecommunications technology. Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code  (JavaScript, Android, iOS) Benefits Competitive salary and stock options Professional development support  (trainings, courses, conferences, books, etc) Access to all the latest tools and equipment you’ll need Sports compensation, reimbursement for therapy, counseling sessions Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :) Diversity: 25 countries represented Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @ glia.com and @ gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

Other Ai Matches

remote-jobserver Remote
Account Executive - Enterprise (Michigan) Applicants are expected to have a solid experience in handling Sales related tasks
Talent Pool - Software Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Software Engineer, CI/CD & Developer Tooling Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Infrastructure Engineer, Platform Applicants are expected to have a solid experience in handling Engineering related tasks
Launch Manager Applicants are expected to have a solid experience in handling Customer Success & Services related tasks
Manager, Launch Management Applicants are expected to have a solid experience in handling Customer Success & Services related tasks
Client Engineer (Mexico City) Applicants are expected to have a solid experience in handling Customer Success & Services related tasks
Client Engineer (Mexico City) Applicants are expected to have a solid experience in handling Client Engineer related tasks
Sr. Associate, Client Engineering (Mexico City) Applicants are expected to have a solid experience in handling Customer Success & Services related tasks
remote-jobserver Remote
Director, Legal Counsel Applicants are expected to have a solid experience in handling General related tasks
Director of Engineering, Platform Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Account Executive - Enterprise (Chicago) Applicants are expected to have a solid experience in handling Sales related tasks
remote-jobserver Remote
Account Executive - Enterprise (New York / Philadelphia) Applicants are expected to have a solid experience in handling Sales related tasks
remote-jobserver Remote
Account Executive - Enterprise (SoCal / Arizona / DFW) Applicants are expected to have a solid experience in handling Sales related tasks
Senior Infrastructure Engineer, Platform Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Customer Success Manager, Banking Applicants are expected to have a solid experience in handling Customer Success & Services related tasks
remote-jobserver Remote
Sales Engineer (Columbus, OH) Applicants are expected to have a solid experience in handling Sales related tasks
Software Engineer, CI/CD & Developer Tooling Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Regional Channel Manager (West) Applicants are expected to have a solid experience in handling Alliances & Channels related tasks
remote-jobserver Remote
Account Executive - Enterprise (Upstate New York) Applicants are expected to have a solid experience in handling Sales related tasks
Senior Front-End Software Engineer, Platform Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Front-End Software Engineer, Platform Applicants are expected to have a solid experience in handling Engineering related tasks