Customer Care Agent (Emails & Chats) | Project Based job opportunity at Bosta Egypt.

Home Jobs In Egypt Tag: Customer Experience Customer Care Agent (Emails & Chats) | Project Based position at Bosta Egypt


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Bosta Egypt Customer Care Agent (Emails & Chats) | Project Based
Experience: General
Pattern: On-site
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Customer Experience

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degreeBachelor's (B.Sc.)
loacation Cairo, Egypt
loacation Cairo....Egypt

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About The Role:Job Code:2024CX-147 We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.\nWhat you’ll be doing:Maintaining a positive, empathetic, and professional attitude toward clients at all timesAssist with challenging client requests or issue escalations as neededAcknowledging and resolving clients' complaintsCommunicating and coordinating with colleagues as necessaryKeeping records of clients interactions, transactions, comments, and complaintsBuild and maintain strong, long-lasting client relationshipsWorking Conditions✅6 months Project Based Contract✅ Social Insurance, Family Medical Insurance & Life Insurance.✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months.Who are you?Experience in a Client Support or similar roleFamiliarity with our industry is a plusExperience using the help desk and support toolsExcellent communication and problem-solving skillsPatience when handling tough casesMulti-tasking abilities\n

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