Bilingual Customer Care Representative ( FR/ENG) job opportunity at Equitable Bank.

Home Jobs In Canada Tag: Customer Care – Customer Care Bilingual Customer Care Representative ( FR/ENG) position at Equitable Bank


bot
Equitable Bank Bilingual Customer Care Representative ( FR/ENG)
Experience: 3 Years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Customer Care,Customer Care

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Alberta, Canada
loacation Alberta....Canada

Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.\nThe Work !Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product deliveryShifts :Training Period: 5-6 weeks: 9:00 AM to 5 :00 PMAfter the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekendsLet's Talk About You !1-3 years of call center and/or customer service experience is required for this role with on phone experience preferredOne plus years of banking or finance experience is needed for this rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financeStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a face paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand use different software (CRM, Microsoft Office Suite)Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)\n

Other Ai Matches

Residential Mortgage Officer Applicants are expected to have a solid experience in handling SFR – SFR . MO1 related tasks
Commercial Graduate Program - May 2026 Start Applicants are expected to have a solid experience in handling Training related tasks
Administrator, Deposit Operations (18 month contract) Applicants are expected to have a solid experience in handling Deposit Services – Deposit Services related tasks
Vice President, Special Accounts Management Unit Applicants are expected to have a solid experience in handling Credit Risk – Credit Risk related tasks
Director, Operational and Fraud Risk Management Applicants are expected to have a solid experience in handling Operational Risk – Operational Risk related tasks
Manager, Commercial Portfolio Management, Business Enterprise Solutions (BES) Applicants are expected to have a solid experience in handling Commercial . BES – Commercial . BES related tasks
Residential Mortgage Underwriter, Bilingual / Souscripteur hypothécaire, Bilingue Applicants are expected to have a solid experience in handling SFR – SFR . UW1 related tasks
Performance Marketing Manager Applicants are expected to have a solid experience in handling Marketing – Marketing related tasks
Bilingual Talent Acquisition Partner Applicants are expected to have a solid experience in handling Human Resources – Human Resources related tasks
Senior Analyst, Fraud Strategy & Analytics Applicants are expected to have a solid experience in handling Digital Banking - Financial Crime – Financial Crime related tasks
Regional Business Manager - Edmonton Applicants are expected to have a solid experience in handling SFR National Sales – SFR National Sales related tasks
Senior Commercial Underwriting Manager, CFG Applicants are expected to have a solid experience in handling Commercial – Commercial related tasks
Bilingual Commercial Underwriting Manager, Business Enterprise Solutions (BES) Applicants are expected to have a solid experience in handling Commercial . BES – Commercial . BES related tasks
Senior ServiceNow Engineer Applicants are expected to have a solid experience in handling Infrastructure & Operations – Infrastructure & Operations related tasks
Treasury Consulting Analyst Applicants are expected to have a solid experience in handling CB - Strategic Financial Management – CB - Strategic Financial Management related tasks
Operational Risk Intern - Summer 2026 Applicants are expected to have a solid experience in handling Risk – Risk related tasks
Regional Channel Manager Applicants are expected to have a solid experience in handling SFR National Sales – SFR National Sales related tasks
Operations Officer (Registered Products) - 6 Months Contract Applicants are expected to have a solid experience in handling EQ Banking Ops – EQ Banking Ops related tasks
Senior Quality Engineer - Accounts Pod Applicants are expected to have a solid experience in handling Digital Banking & Channel Tech – Digital Banking & Channel Technology related tasks
Commercial Mortgage Underwriter Applicants are expected to have a solid experience in handling Commercial – Commercial related tasks
Regional Director, Commercial Originations, Commercial Finance Group (CFG) Applicants are expected to have a solid experience in handling Large Commercial Origination – Large Commercial Origination related tasks
Senior Analyst, Treasury Consulting Applicants are expected to have a solid experience in handling CB - Strategic Financial Management – CB - Strategic Financial Management related tasks
Commercial Mortgage Analyst, CMHC Applicants are expected to have a solid experience in handling Commercial Portfolio Management – Commercial Portfolio Management related tasks