Mid Market Customer Success Manager job opportunity at Harvey.

Home Jobs In United States Of America Tag: Customer Success Mid Market Customer Success Manager position at Harvey


bot
Harvey Mid Market Customer Success Manager
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Success

Copy Link Report
degreeBachelor's (B.Sc.)
loacation San Francisco, United States Of America
loacation San Francisco....United States Of America

Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale. What You'll Do Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience. Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy. Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI. Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. What You Have Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers. Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly. Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality. Experience with Salesforce and Catalyst, are preferred, but not required. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Compensation Range $125,000 - $145,000 OTE Please find our CA applicant privacy notice here . #LI-JL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Other Ai Matches

Executive Talent Researcher Applicants are expected to have a solid experience in handling Recruiting related tasks
Staff Software Engineer, Backend Applicants are expected to have a solid experience in handling Engineering related tasks
GTM Strategy & Planning Applicants are expected to have a solid experience in handling Sales related tasks
Staff Software Engineer, Core Infrastructure Applicants are expected to have a solid experience in handling Engineering related tasks
Data Operations Analyst Applicants are expected to have a solid experience in handling IT related tasks
Senior Intellectual Property Counsel Applicants are expected to have a solid experience in handling Legal related tasks
Staff Software Engineer, Full Stack Applicants are expected to have a solid experience in handling Engineering related tasks
Head of UX Research Applicants are expected to have a solid experience in handling Design related tasks
User Operations Specialist Applicants are expected to have a solid experience in handling User Operations related tasks
Partner Marketing Lead Applicants are expected to have a solid experience in handling Marketing related tasks
Senior Software Engineer, Frontend Applicants are expected to have a solid experience in handling Engineering related tasks
GTM Business Analyst Applicants are expected to have a solid experience in handling Sales related tasks
Legal Product Specialist (Innovation), EMEA Applicants are expected to have a solid experience in handling Sales related tasks
Staff Product Motion Designer Applicants are expected to have a solid experience in handling Design related tasks
Staff Software Engineer, Embedded Experience Applicants are expected to have a solid experience in handling Engineering related tasks
Enterprise Account Executive, In-House Applicants are expected to have a solid experience in handling Sales related tasks
Mid Market Customer Success Manager Applicants are expected to have a solid experience in handling Customer Success related tasks
Senior Technical User Operations Specialist Applicants are expected to have a solid experience in handling User Operations related tasks
Staff Software Engineer, Product Security Applicants are expected to have a solid experience in handling Engineering related tasks
Staff Software Engineer, Android Applicants are expected to have a solid experience in handling Engineering related tasks
Corporate Business Development Manager (Product) Applicants are expected to have a solid experience in handling Business Development related tasks
Legal Engineer - Product Specialist (Innovation) Applicants are expected to have a solid experience in handling Sales related tasks
Solutions Marketing Lead Applicants are expected to have a solid experience in handling Marketing related tasks