Majors Customer Success Manager job opportunity at Harvey.

Home Jobs In United States Of America Tag: Customer Success Majors Customer Success Manager position at Harvey


bot
Harvey Majors Customer Success Manager
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Success

Copy Link Report
degreeBachelor's (B.Sc.)
loacation New York, United States Of America
loacation New York....United States Of America

Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap. What You'll Do Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention. Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. Travel required: Up to 25% of the time What You Have Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment History and comfort conducting change management and wide-scale adoption for large technology projects. Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. A strong commitment to be collaborative and proactive with a team-first mentality. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Compensation Range $180,000-$210,000 OTE with an 80/20 split Please find our CA applicant privacy notice here . #LI-JL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Other Ai Matches

Legal Engineer, EMEA Applicants are expected to have a solid experience in handling Sales related tasks
Recruiter, EMEA Applicants are expected to have a solid experience in handling Recruiting related tasks
Director, Product Design Applicants are expected to have a solid experience in handling Design related tasks
remote-jobserver Remote
Technical User Operations Specialist - Weekend Coverage Applicants are expected to have a solid experience in handling User Operations related tasks
Strategic Finance Lead, Product Applicants are expected to have a solid experience in handling Finance related tasks
Content Specialist, Customer Education Applicants are expected to have a solid experience in handling User Operations related tasks
Deals Operations Analyst Applicants are expected to have a solid experience in handling Sales related tasks
Infrastructure Security Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Software Engineer, Backend Applicants are expected to have a solid experience in handling Engineering related tasks
Mid Market Sales Manager Applicants are expected to have a solid experience in handling Sales related tasks
Legal Engineer - Product Specialist, EMEA Applicants are expected to have a solid experience in handling Sales related tasks
Senior Employment Counsel Applicants are expected to have a solid experience in handling Legal related tasks
Lead Recruiter, APAC Applicants are expected to have a solid experience in handling Recruiting related tasks
Senior Product Designer Applicants are expected to have a solid experience in handling Design related tasks
SMB Account Executive, EMEA Applicants are expected to have a solid experience in handling Sales related tasks
Senior Technical User Operations Specialist Applicants are expected to have a solid experience in handling User Operations related tasks
Staff Software Engineer, Embedded Experience Applicants are expected to have a solid experience in handling Engineering related tasks
Office Manager Applicants are expected to have a solid experience in handling Human Resources related tasks
Applied Legal Researcher Applicants are expected to have a solid experience in handling Legal related tasks
Business Recruiter Applicants are expected to have a solid experience in handling Recruiting related tasks
Office Manager Applicants are expected to have a solid experience in handling Human Resources related tasks
User Operations Specialist Applicants are expected to have a solid experience in handling User Operations related tasks
Staff Product Manager Applicants are expected to have a solid experience in handling Product related tasks