Certifications & Credential Manager, Customer Education job opportunity at Harvey.

Home Jobs In United States Of America Tag: User Operations Certifications & Credential Manager, Customer Education position at Harvey


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Harvey Certifications & Credential Manager, Customer Education
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Pattern: full-time
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User Operations

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degreeBachelor's (B.Sc.)
loacation San Francisco, United States Of America
loacation San Francisco....United States Of America

Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a world-class customer education ecosystem, and Harvey Academy is a critical pillar of that strategy. We are looking for a Certifications & Credential Manager to design and scale Harvey’s formal certification and credentialing program. This role will own the end-to-end vision and execution of Harvey Academy certifications. This includes defining credential frameworks and assessment standards, launching exams, managing ongoing maintenance, and measuring impact. You’ll work closely with Product, User Operations, Customer Success, Legal Engineering, and Marketing teams. This ensures certifications meaningfully reflect product expertise, drive adoption, and create real value for our customers and partners, especially those in legal and other professional services contexts where credentials and continuing education matter. This is an ideal role for someone who thrives in fast-moving environments, enjoys building programs from zero to one, and deeply understands how structured learning and credentials can accelerate customer mastery. What You'll Do Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases Design and manage assessments, including exams, practical evaluations, and credential requirements Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support Evaluate and manage certification platforms or LMS tools as needed Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact Explore opportunities for advanced, role-based, or partner certifications over time Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance. What You Have Required Skills & Experience Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users. Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus. Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives. Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity. Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams. Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly). Key Attributes Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes. Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish. Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness. Communication: Excellent written and verbal communication skills. Compensation $94,000 - $126,000 USD Please find our CA applicant privacy notice here . #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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