Premium Support Engineer job opportunity at Replit.

Home Jobs In United States Of America Tag: Support Premium Support Engineer position at Replit


bot
Replit Premium Support Engineer
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Support

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Foster City, CA (Hybrid) In office M,W,F, United States Of America
loacation Foster City, C..........United States Of America

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Provide swift, high-priority support to Premium customers, responding within strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Identify recurring issues and collaborate internally to reduce time-to-resolution. Contribute to internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. Required skills and experience: 3+ years in technical support, developer support, or systems engineering. Experience providing rapid-response support to high-value or enterprise customers. Strong debugging skills with JavaScript, Python, or similar languages. Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. Familiarity with support tools like Zendesk, Linear, Slack , and internal debugging utilities. Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. Nice to have: Has used Replit in the last 3 to 6 months. Experience working with IDEs, terminals, or other common developer tools. Experience with AI tools (Claude, ChatGPT, etc.) What we value: Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences Continuous learning: Passion for staying current with industry best practices and new technologies Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: ???? Competitive Salary & Equity ???? 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance ???? Short Term and Long Term Disability ???? Paid Parental, Medical, Caregiver Leave ???? Commuter Benefits ???? Monthly Wellness Stipend ????‍???? Autonomous Work Environment ???? In Office Set-Up Reimbursement ???? Flexible Time Off (FTO) + Holidays ???? Quarterly Team Gatherings ☕ In Office Amenities Want to learn more about what we are up to? Meet the Replit Agent Replit: Make an app for that Replit Blog Amjad TED Talk Interviewing + Culture at Replit Operating Principles Reasons not to work at Replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Other Ai Matches

Software Engineer, Growth Infrastructure Applicants are expected to have a solid experience in handling Engineering related tasks
Product Marketing Manager Applicants are expected to have a solid experience in handling GTM related tasks
Software Engineer, Growth Applicants are expected to have a solid experience in handling Engineering related tasks
Payroll Manager Applicants are expected to have a solid experience in handling Operations related tasks
Commercial Account Manager Applicants are expected to have a solid experience in handling GTM related tasks
Engineering Director, Replit Cloud Applicants are expected to have a solid experience in handling Engineering related tasks
Field Engineer Applicants are expected to have a solid experience in handling GTM related tasks
Principal Software Engineer, Money Infrastructure Applicants are expected to have a solid experience in handling Engineering related tasks
Sr. Systems Engineer - IAM Applicants are expected to have a solid experience in handling IT related tasks
Staff Technical Program Manager, AI / Agent Systems Applicants are expected to have a solid experience in handling Engineering related tasks
Staff Software Engineer, Product Applicants are expected to have a solid experience in handling Engineering related tasks
Software Engineer, Product Infrastructure (TypeScript DevEx) Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Staff Software Engineer, Replit Cloud Applicants are expected to have a solid experience in handling Engineering related tasks
Data Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Executive Assistant to CRO & CMO Applicants are expected to have a solid experience in handling Operations related tasks
Enterprise Account Manager Applicants are expected to have a solid experience in handling GTM related tasks
Senior Partner Marketing Manager Applicants are expected to have a solid experience in handling GTM related tasks
Staff Software Engineer, Money Applicants are expected to have a solid experience in handling Engineering related tasks
Brand Design Lead Applicants are expected to have a solid experience in handling Design related tasks
SOC Engineer Applicants are expected to have a solid experience in handling IT related tasks
Data Scientist, Marketing Applicants are expected to have a solid experience in handling Engineering related tasks
Partner Engineer Applicants are expected to have a solid experience in handling GTM related tasks
Staff Product Designer, Design System Applicants are expected to have a solid experience in handling Design related tasks