Enterprise Client Partner (Customer Success) job opportunity at NimbleRx, Inc..

Home Jobs In United States Of America Tag: Success – Success Enterprise Client Partner (Customer Success) position at NimbleRx, Inc.


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NimbleRx, Inc. Enterprise Client Partner (Customer Success)
Experience: 5 Years
Pattern: hybrid
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Success,Success

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degreeBachelor's (B.Sc.)
loacation Redwood City, CA, United States Of America
loacation Redwood City, ..........United States Of America

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.As an Enterprise Client Partner (Customer Success) Manager, you will be a trusted advisor to key named / strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.There is a 10% travel expectation for attending client conferences to meet with Pharmacy leaders in person.\nYou will:Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and executionManage complex integration cycles with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.)Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identifiedWork closely with your Account Executive counterpart to develop a joint success plan for your customersConstantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churnServe as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retentionMaintain a deep understanding of our product and speak with customers about the most relevant features / functionality for their specific requirementsIncrease customer retention and ensure alignment by conducting regular check-in calls and Quarterly and Strategic Business ReviewsWork closely with Product and Engineering on identification / tracking of enhancement requestsHandle escalations and work across teams to resolve issuesImprove upon our existing approaches to customer engagement and account management leveraging our CS platformWhat you bring:5+ years of experience in Enterprise Customer Success Management3+ years of experience industry or related company experienceExcellent project management and organizational skills in a high pressure environment, working with high value customersBe able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solveHigh energy, go-getter with fresh ideas who takes the initiative to get things doneBachelor’s degree What's in it for you:Compassionate and driven colleagues in a collaborative, high-impact environmentAccelerated career growth in a fast-growing companyDirect access to executives and a transparent company cultureRare opportunity to change an industry and lives of millionsWe are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you doMedical / Dental / Vision / 401K package that fits your needsGenerous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year11 Paid HolidaysWork out of our HQ in beautiful downtown Redwood City\n$130,000 - $130,000 a yearBase salary plus commission\nAt Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.

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