Technical Account Manager (Technical Advisory) job opportunity at SonarSource, Inc..

Home Jobs In Singapore Tag: GoToMarket – Customer Success Technical Account Manager (Technical Advisory) position at SonarSource, Inc.


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SonarSource, Inc. Technical Account Manager (Technical Advisory)
Experience: 5 Years
Pattern: On-site
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GoToMarket,Customer Success

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degreeBachelor's (B.Sc.)
loacation Singapore, Singapore
loacation Singapore....Singapore

Who is Sonar?Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.We believe in developing great products that are supported by great internal teams and a strong culture.  We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals.At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties.We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany.Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster.\nThe impact you will have Grow the usage of the Sonar solution within AccountsIncrease the overall Account Sonar maturityLower the risk of Account churn or downgradeIncrease Account satisfaction, reduce the number of escalationsIncrease the number of Sonar sponsors in the AccountEstablish and maintain Sonar as a Trusted Advisor in the AccountEntice Accounts to stay current on an Active version of Sonar, to get maximal valueInfluence Sonar roadmap to meet Account needsOn a daily basis, you willActively listen and formalize Account technical pains or other adoption inhibitorsWork on plans to overcome customer pains and inhibitorsReport product technical or functional gaps internally and advocate for their resolutionEvangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customerAssist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystemKeep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedbackRecruit customer development teams not currently using Sonar“Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum valuePosition (favorably) the Sonar ecosystem vs other competing products potentially still used in the AccountEducate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specificallyMake sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chainRun Quarterly Business Reviews (QBR) with Account Sales representativesExecute Sonar deployment audits, identify gaps, and drive remediation plans for AccountsContribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategyKeep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturityTrack product development within Sonar in order to maintain product expertiseThe skills you will demonstrateProven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by usersAt least 5 years of experience in pre- or post-sales customer-facing activitiesHigh listening skills and the ability to formalize and abstract elements expressed by customers and partnersExcellent presentation skills with strong written and verbal communication skillsProven ability to work in a team, receiving and giving feedback as well as sharing knowledgeAttention to detailsA can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision\n

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