Trial Experience Specialist - Sales job opportunity at HighLevel.

HighLevel Trial Experience Specialist - Sales

Experience: 2 Years

Pattern: Remote

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Salary:

Status:

Revenue Growth,Trial Experience

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Bachelor's (B.Sc.)

United States ..........United States Of America

About UsHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.Our ImpactAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.Who You Are:You are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You thrive on sparking interest and guiding potential customers toward the value of the HighLevel platform before they even begin their trial. Your strategic and creative thinking skills allow you to identify and connect with the right prospects, whether they come to us or we reach out to them. You’re comfortable running engaging software demos, answering pre-trial questions, and inspiring prospects to take the next step. You flourish in our dynamic, performance-based atmosphere that gives you autonomy to work independently while collaborating closely with other teams. Tie it all together with an “all hands on deck” attitude, excellent communication, and strong time management skills — and this is the job for you.To be successful in this role, you will demonstrate best-in-class service and be a subject matter expert on how HighLevel can solve a prospect’s business challenges. You will have experience working in a high-performance, high-accountability environment, are comfortable switching gears quickly, and are passionate about helping people discover the right solutions. Your excellent communication skills and working knowledge of the SaaS/marketing landscape will serve you well.\nWhat You'll Be Doing:Identify, engage and nurture new customer relationships Align solutions to the customer’s goals, needs and objectivesDevelop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversionLearn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying clientCollaborate with customers and cross-functional teams to identify compelling solutionsExercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practicesProvide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)Other duties may be assigned and/or modified as business needs dictateWhat You'll Bring:Bachelor’s Degree or equivalent SaaS experience is strongly preferred 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales roleA strong technical aptitude to help our users succeed with the HighLevel softwareExperience with technical documentation and presentation skills preferredWorking knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEOExperience working with and or ability to learn the use of various CRM platforms and communication systemsWorking knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social mediaStrong time management, organizational skills and interpersonal communication skills, both verbal and writtenSelf-motivated to maintain regular contact with customers, management, and peersYou can translate technical ideas for non-technical audiencesDemonstrable critical thinking, communication, and creative problem-solving skillsAbility to learn new complex software platforms quicklySelf-starter, positive attitude, ability to continuously develop and adapt to a growing teamHighly organized to manage and prioritize several different responsibilities at any given time\nThe salary range for this position is $44000 - $58500 annuallyEqual Employment Opportunity InformationThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.#LI-Remote #LI-VP1

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Trial Experience Specialist - Sales job opportunity at HighLevel.

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