Senior Product Solutions Manager position at Coates Group.| United States Of America

Coates Group Senior Product Solutions Manager

Experience: 60 Years

Pattern: hybrid

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Bachelor's (B.Sc.)

Chicago, IL....United States Of America

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.The Senior Product Solutions Manager partners closely with customers and internal teams to lead complex Discovery efforts and flesh-out business challenges into well-defined, feasible software enhancement requests and solution options. This role leads Intake, Discovery, and Solution Exploration for higher-impact requests, ensuring enhancement requests are clearly understood, appropriately prioritized, and ready for detailed Design and Refinement. By collaborating with Engineering and Product Design, the Senior Product Solutions Manager helps shape solution approaches, assess feasibility, and contribute to estimates while maintaining a strong focus on customer value and product quality. Following delivery, the role supports validation, adoption, and effective client communication throughout the release lifecycle.\nResponsibilities Partner with customers to understand complex business workflows, pain points, and enhancement requests, translating them into clear, actionable solution inputsLead the intake and qualification of higher-impact customer requests, influencing prioritization through clear articulation of value, complexity, and delivery considerationsFacilitate advanced Discovery activities with customers to define use cases, intended usage, and user acceptance criteria for complex or ambiguous initiativesCollaborate closely with Engineering and Product Design to explore solution options, assess feasibility, identify trade-offs, and contribute to solution recommendations and high-level estimatesEnsure Discovery outputs are thorough, consistent, and ready for hand-over to Product Owners and Delivery teams, supporting effective refinement and build planningPerform and support user acceptance testing for complex features, validating delivered functionality and coordinating resolution of issues identified during UATLead or support client-facing release demos and communications for higher-complexity releases, clearly explaining functionality and usage considerationsAct as a subject-matter expert on Coates’ product and solution capabilities, providing guidance and informal mentorship to Product Solutions Managers and cross-functional partnersDevelop a strong understanding of client technology ecosystems and usage patterns, identifying opportunities to improve solution consistency and reusePartner closely with Account Management to support client conversations around product capabilities, solution options, and adoption considerationsIdentify and suggest improvements to intake quality, discovery practices, and cross-team collaborationCapabilities Execution Focus: Executes engagement strategies effectively by managing multiple tasks, coordinating efforts across teams, and delivering tasks and projects on time for McDonald’s.Collaboration & Communication: Facilitates cross-functional collaboration with Product Delivery, Engineering, Delivery, & Account Management teams. Communicates McDonald’s priorities clearly to all teams, ensuring alignment.Client-Centric Approach: Understands and anticipates McDonald’s needs, proactively addressing potential challenges and ensuring product engagement initiatives are tailored to their operational requirements.Problem-Solving & Initiative: Identifies and resolves issues that could hinder the success of team strategies. Proactively suggests improvements based on data insights and client feedback.Project Delivery Focus: Juggles multiple projects and tasks easily, ensuring initiatives stay on track. Keeps internal and client teams aligned on timelines, deliverables, and objectives.Qualifications 5+ years of experience in a Product Solutions, Product Management, Technical Business Analysis, or Technology Consulting role in a client-facing software environment. Experience working with Content Management Systems, Digital Signage or Retail/Restaurant technology is a plus.Proven experience leading discovery and solution exploration for complex or ambiguous initiatives in collaboration with customers and engineering teamsBachelor’s degree in Information Systems, Computer Science, Business, or Engineering – advanced degree preferredStrong verbal and written communication skills, with the ability to lead detailed client and internal discussionsDemonstrated ability to translate complex business needs into clear functional and technical considerationsStrong analytical and problem-solving skills with a solution-oriented mindsetExperience supporting and guiding less-senior team members without formal people management responsibilityComfortable working in fast-paced, evolving environments with multiple competing prioritiesExperience with Agile or similar software development methodologiesProficiency with Jira, Confluence, and diagramming tools such as Visio or Miro\n$145,000 - $157,000 a year\nAbout CoatesWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.Join a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.Be inspired To Be MoreWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Senior Product Solutions Manager job opportunity at Coates Group.

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