Service Desk Analyst - Inbound Team (AUS) job opportunity at Centorrino Technologies Pty Ltd.

Home Jobs In Australia Tag: Job Service Desk Analyst - Inbound Team (AUS) position at Centorrino Technologies Pty Ltd


Date2026-01-27T02:52:33.933Z bot
Centorrino Technologies Pty Ltd Service Desk Analyst - Inbound Team (AUS)
Experience: General
Pattern: Full-time
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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Inbound team in Australia. What You’ll Do Answer inbound calls and deliver prompt, friendly, and professional support. Troubleshoot issues independently or collaborate with internal teams to drive resolutions. Keep customers informed with clear, confident, and timely updates. Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution. Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.   What You’ll Bring  A mature, “own it” mindset with strong follow-through. A team-first approach and a high level of accountability. Clear communication skills and a practical, solutions-focused mindset. A genuine passion for customer service and helping people. A willingness to learn, grow, and build your skills — we’ll support you every step of the way. Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.  

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