Service Desk Analyst - Digital Workplace job opportunity at Centorrino Technologies Pty Ltd.

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Date2026-01-30T00:03:38.651Z bot
Centorrino Technologies Pty Ltd Service Desk Analyst - Digital Workplace
Experience: General
Pattern: Full-time
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loacation Mildura, Australia
loacation Mildura....Australia

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Digital Workplace team in Mildura. What you'll do: Provide Level 1/2 Service Desk support for end-user issues across collaboration and productivity services, primarily within Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Troubleshoot common M365 issues including Outlook profiles and mailboxes, calendar access and sharing, Teams client/meeting issues, and OneDrive/SharePoint access. Support and maintain collaboration environments through minor M365 configuration changes, feature requests, service enhancements, and security posture improvements under guidance. Provide support for Audio Visual and meeting room technology, including Teams Rooms, conferencing devices, basic AV troubleshooting, and coordination with AV vendors as required. Act as an escalation point for the Phone Team, DSOs, and embedded team members on collaboration-related issues, and assist with major incident triage including tenant-wide M365 or conferencing outages. Document resolutions and contribute to Service Desk knowledge articles, while communicating clearly with users and stakeholders during incidents and service interruptions. What you'll bring: Experience in a Service Desk or Technical Support role (Level 1 or 2).  Practical experience supporting end users with Microsoft 365 applications.  Basic understanding of:  User access and permissions  MFA and modern authentication concepts  Collaboration tools and shared workspaces  Exposure to Teams meetings or meeting room technology (hands-on or support-based).  Confidence using a ticketing system and remote support tools.  Strong customer service skills and clear communication.  Willingness to learn and grow capability across M365 services and AV platforms.  Ability to prioritise work and remain calm during outages or high-impact incidents. 

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