Desktop Support Officer - Education job opportunity at Centorrino Technologies Pty Ltd.

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Date2026-02-10T04:02:07.575Z bot
Centorrino Technologies Pty Ltd Desktop Support Officer - Education
Experience: General
Pattern: Full-time
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loacation Orange, Australia
loacation Orange....Australia

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team in Orange, NSW to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. What you'll do: Ensuring the smooth day to day operations of the customers operations. Personable with end-users developing a friendly bond with customers. Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently. Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer. What you’ll bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. Proven leadership experience and the ability to effectively manage and motivate a team A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

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