Mid-Market Account Manager job opportunity at MLabs.

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Date2026-02-25T12:35:24.171Z bot
MLabs Mid-Market Account Manager
Experience: 3-years
Pattern: full-time
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loacation San Francisco, United States Of America
loacation San Francisco....United States Of America

Mid-Market Account Manager Location:  San Francisco, CA, US On-site | Full-time Compensation: $170K - $210K OTE • 0.05% - 0.08% A high-growth, venture-backed leader in the Sales Performance technology sector is seeking a Mid-Market Account Manager to join their San Francisco headquarters. Following a successful $15M Series A and achieving consistent $1M+ monthly ARR growth , our client is defining a new category of sales-tech that enables enterprise organizations to coach, measure, and scale top-performer behaviors. The organization is currently scaling from 15 to over 30 teammates and maintains a prestigious customer base including Bloomberg, IBM, and LinkedIn. This is a high-ownership role designed for a professional who thrives in a fast-paced environment and is eager to influence the growth trajectory of a breakout company. The successful candidate will be responsible for both adoption and revenue, acting as the primary face of the organization to senior executives across a broad book of mid-market accounts. This position is strictly on-site five days a week in San Francisco and is ideal for an individual looking for rapid career mobility during a period of intense scaling. Key Responsibilities Relationship Ownership: Manage a broad book of business across mid-market accounts, serving as the primary post-sale point of contact for senior customer executives. Revenue Accountability: Carry a quota tied to Gross Retention Rate (GRR) and Net Retention Rate (NRR); oversee contract renewals, seat expansions, and module upselling. Adoption Strategy: Drive deep product integration through roleplays, call scoring, and certification modules, collaborating closely with Solutions Engineers for technical onboarding. Executive Presentation: Build and deliver high-impact Quarterly Business Reviews (QBRs) that directly tie product usage to the customer’s specific business outcomes. Churn Mitigation: Proactively identify potential adoption challenges and risks, implementing strategic solutions to ensure long-term customer success. Advocacy Development: Cultivate customer success stories to develop references and case studies that support future sales efforts. Interview Process The selection process is designed to be thorough and collaborative: Initial Behavioral Calls: Two to three rounds of conversations with the founding team, advisors, and the Head of Key Accounts to assess cultural and strategic alignment. Account Breakdown: Candidates will be provided with an account record to analyze, observe, and prepare a mock Quarterly Business Review (QBR). In-Person Panel Interview: A final interview held at the San Francisco office with the leadership and GTM teams. Experience: 3+ years in customer-facing roles, with a clear progression from Customer Success Management (CSM) into Account Management (AM) or a similar revenue-carrying hybrid role. Proven Track Record: History of consistent 2–3+ year tenures in previous roles, demonstrating the ability to drive long-term impact, renewals, and expansions. Strategic Capability: Experience conducting QBRs that connect technical product metrics to executive-level business value. Revenue Orientation: Comfortable being measured on revenue targets (GRR/NRR) alongside customer success metrics. Operational Agility: Readiness to work within a lean tech stack and contribute to building the "playbook" for a new category. Interpersonal Skills: Exceptional communication skills and a willingness to travel frequently to build personal, in-person relationships with clients. Legal: Must be a US Citizen or hold a valid US work visa.

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